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5 star

Hotel U Prince Prague by Bhg
4.3/5113 Reviews

Hotel U Prince Prague by Bhg

Old Town Prague|0.16km from Restaurant Havelska Koruna
Booking from 14/02/2023 to 21/02/2023 for 4 people in BHG APARTMENT We overnight stay in APARTMENT 2 and on 20/02/2023 (dd/mm/yy) from 2 p.m. the water felts in our apartment so we had unease about hygiene and services (cooking included). We talked with reception and they said that we had to wait. At 6 p.m. we called again the reception to search for more information and we waiting until 7:30 p.m. They called us and said that finally we’ve been change our apartment with another. We were really tired (in order to not having a place were we could relax ourselves for hours before go out again in the night). So on, the other apartment was far from the first hotel; far from the central place (OLD TOWN SQUARE) where we want to overnight stay and of what we payed; and it also was in a place not really quite. The apartment was really bad, doesn’t respect the standards of a 4 stars hotel because it was really dirty, smaller, fetiscent and with no services (bidet, terrace, hob, oven…). We hadn’t a room from 2 p.m. if we liked to have a shower, we couldn’t! It was 9 p.m. and we really don’t even know where we had to sleep, where we had to go to the toilet and where we had to put our 6 luggage! The girl who stayed at the reception, Tatsiana, (and her manager too) propose us to have the night free and stay in that bad apartment, and also they will give us a voucher from 200 CROWN (exactly 8 euros) so on we could spend it for a dinner in the terrace with a special sit to admire the view! For what? If we’ve accepted, where we’ve to sleep? Certainly not in that dirty apartment! Obviously we said no and reject her propose (you can’t buy people with money or offer them a voucher from 200 crowns, when they are telling you that don’t have a place to overnight stay!) Over that, she told us that she was already called others hotels looking for a room, but they were all full! And also their sisterhood hotel and their presidential rooms was full! That’s no possibile! There are so many hotels near by Old Town Square! And a real hotel can’t be full on a Monday in February! Hotels always have a spare rooms! After 30/40 minutes a man come to us telling that they found a room in another hotel who was 2 minutes from “Hotel U Prince”! Weren’t it all full?! It was 10 p.m and we were really mad, tired and we couldn’t enjoy our last night in Prague! Leave and learn. I will never recommend this hotel.

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Business travel

Occidental Praha Five
4.3/560 Reviews

Occidental Praha Five

Smíchov Prague|2.49km from Restaurant Havelska Koruna
I recently had a highly unpleasant experience with Mr. Martin. It all started when I decided to order room service, expecting to enjoy a late dinner in the comfort of my room. According to the menu provided in my room, room service was available until 10 PM. I called the hotel's room service line at 9:40 PM, well within the time frame specified on the menu. To my surprise and frustration, Mr. Martin informed me that the kitchen was closed and that he couldn't accommodate my request. I expressed my disappointment and confusion, explaining that I had called within the stated hours. Mr. Martin's response was dismissive and unsympathetic. He didn't provide any reasonable explanation for the early closure of the kitchen, nor did he offer any alternative options or suggestions to alleviate the situation. His lack of professionalism was evident as he seemed uninterested in addressing my concerns or providing any form of customer service. This incident left me feeling neglected and disrespected as a guest. The discrepancy between the menu's advertised service hours and the actual availability of room service is unacceptable. Mr. Martin's unhelpful attitude only exacerbated the situation, leaving a bitter taste in my mouth and significantly impacting my overall experience at the hotel. As a customer, I believe it is essential for hotel staff, including Mr. Martin, to prioritize guest satisfaction and strive to resolve issues in a respectful and efficient manner. Unfortunately, my encounter with him fell far short of these expectations. I hope that the hotel management takes note of this incident and addresses the need for better communication and customer service training for their staff. It is crucial for them to rectify such issues promptly and ensure that guests are provided with accurate information and appropriate assistance.

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Breakfast

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Explore Guest Reviews of Hotels in Prague

Searching for hotels near Restaurant Havelska Koruna? Compare room rates and reviews to find your ideal stay.
Dolce Vita Suites Boutique
4.3/518 Reviews
Old Town
Stayed for 3 nights, I didn't feel very good. I lived in the top floor of the previous two nights. There was a loft. The big bed was upstairs and the toilet was upstairs. I didn’t say that I climbed up and down every day, mainly because the attic was very short. Sleeping on the toilet should be slightly bent, not to mention my husband 178. He feels very painful! On the last day, I switched to the downstairs. I didn’t even have air conditioning. I was operating on an air-conditioning fan. It was very noisy. Fortunately, it rained down that day, otherwise I really don’t know how to sleep.
Hotel U Prince Prague by Bhg
4.3/5113 Reviews
Old Town
Booking from 14/02/2023 to 21/02/2023 for 4 people in BHG APARTMENT We overnight stay in APARTMENT 2 and on 20/02/2023 (dd/mm/yy) from 2 p.m. the water felts in our apartment so we had unease about hygiene and services (cooking included). We talked with reception and they said that we had to wait. At 6 p.m. we called again the reception to search for more information and we waiting until 7:30 p.m. They called us and said that finally we’ve been change our apartment with another. We were really tired (in order to not having a place were we could relax ourselves for hours before go out again in the night). So on, the other apartment was far from the first hotel; far from the central place (OLD TOWN SQUARE) where we want to overnight stay and of what we payed; and it also was in a place not really quite. The apartment was really bad, doesn’t respect the standards of a 4 stars hotel because it was really dirty, smaller, fetiscent and with no services (bidet, terrace, hob, oven…). We hadn’t a room from 2 p.m. if we liked to have a shower, we couldn’t! It was 9 p.m. and we really don’t even know where we had to sleep, where we had to go to the toilet and where we had to put our 6 luggage! The girl who stayed at the reception, Tatsiana, (and her manager too) propose us to have the night free and stay in that bad apartment, and also they will give us a voucher from 200 CROWN (exactly 8 euros) so on we could spend it for a dinner in the terrace with a special sit to admire the view! For what? If we’ve accepted, where we’ve to sleep? Certainly not in that dirty apartment! Obviously we said no and reject her propose (you can’t buy people with money or offer them a voucher from 200 crowns, when they are telling you that don’t have a place to overnight stay!) Over that, she told us that she was already called others hotels looking for a room, but they were all full! And also their sisterhood hotel and their presidential rooms was full! That’s no possibile! There are so many hotels near by Old Town Square! And a real hotel can’t be full on a Monday in February! Hotels always have a spare rooms! After 30/40 minutes a man come to us telling that they found a room in another hotel who was 2 minutes from “Hotel U Prince”! Weren’t it all full?! It was 10 p.m and we were really mad, tired and we couldn’t enjoy our last night in Prague! Leave and learn. I will never recommend this hotel.
Hotel "Palác U Kočků" by Adrez Living, Palace at the Cats
4.1/537 Reviews
Old Town
When I booked, I said that there was no window, and I accidentally gave a room with a window. There is no elevator. When you check in, the front desk will help you to get on the third floor. Check out yourself and go downstairs. Everything else is fine. The front desk can help with booking Taxi and luggage.
Grand Hotel Praha
4.1/5101 Reviews
Old Town
Advantages: The location is just opposite the Astronomical Clock. The decoration was not bad, giving a discount card for 15% of the three restaurants downstairs. Disadvantages: Very fatal flaws are particularly noisy! ! ! My friend and I lived on the second floor 220 on April 20th. Every night, people were very loud and noisy, talking, the sound of pedestrians passing by on the street, the crash of the dishes downstairs, and the conversations on the terrace. It is clear that even the smell of the restaurant downstairs can be smelled. There was no sound insulation in the window. We didn’t fall asleep until two o'clock in the night. We could only go downstairs to find the front desk staff. The hotel staff knew that there were frequent complaints from the guests, but we did not fulfill any obligation to inform before we booked and checked in. In the face of our complaints, the staff did not find the source of the noise and did not take any other measures. Just provided us with earplugs. We asked for a change of room and did not receive a response. As a hotel, the most basic function is to provide guests with a quiet and comfortable sleeping environment. However, the experience of staying at this hotel is very poor. My friends and I have not slept almost all night, and we have to catch the train early the next morning. It leads to our physical and mental fatigue. We don't know if there is such a situation in this room where we only live or in every room, but in our experience, it is highly recommended that you set this hotel!
Residence St Havel Prague Old Town
4.3/540 Reviews
Old Town
The room is large, with three single beds, one double bed, fully equipped kitchen, two bathrooms, one of which cannot take a bath, and the washing machine can use its own laundry detergent. It's very convenient right next to the Old Town Square. It's the bar below. It's a bit noisy at weekends. Without breakfast, we had returned to Prague and did n’t park the car, but there were a lot of parking places nearby, but parking was expensive everywhere. We lost the key and went to the boss. She immediately found someone to change the lock. The cost was not low but it was affordable. The boss's treatment made us satisfied. After all, it was our mistake.
Hotel Melantrich
4.1/561 Reviews
Old Town
The layout of the room is a bit old-fashioned, the shower room is small, the single bed is about one meter wide, and the quilt is the same width as the bed. It is different from the general domestic hotel design. However, the hotel restaurant serves buffet tea or coffee for free throughout the day, which is of practical significance in places where the price of drinking water is high. The location of the hotel is very good and all the main attractions can be reached on foot.

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