Voco Royalty Puebla Downtown

The property is top notch when it comes to location, cleanliness and staff. I would recommend this property to anyone who is traveling to Puebla. I will most certainly stay here again in the near future

Hi everyone , the only problem here was that the shower bath it was difficult calibrate the temperature or was be very hot or was be very cold. Only we had this problem , but at the end all it's ok.

This is a wonderful hotel. One of the best we’ve ever stayed in. The only reason some people might not like it is the noise because it’s right on the square. But we love that aspect of it. We also love the town of Puebla. We will definitely return to this beautiful city and this wonderful hotel.

I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable

Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner. Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

I love the hotel, it is always convenient. The studio we rented was not very comfortable, no natural light, next to a cleaning room where the was always noise, people slammed their doors and we could hear it at all times.

Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.

The Room to small for a hotel = Montelongo room. The Bed smelling Bad the blanquet tthe pillows I complain. The next day change blanquets The little safety box do not open the tecnitian remplace bateries. Workers hammering, drilling from 7 AM to 7PM The location. The Zócalo everyday has live music from 6PM to almos midnight- - to noisy THE HOTEL CHARGE ME $ 500.00 pesos for BLANQUETS. We never ever return to this MOTEL.