Good * Most of the hotel's staff who we engaged with are nice. Especially, Canadian lady from breakfast is an excellent asset for the hotel. She is so friendly and brings positive energies all around. Also, want thank a young French chauffeur and a bartender for their subtle yet sheer enthusiasm. * Most of the hard products throughout the hotel since they are still in newer condition. Especially, Kohler washlet. * The sunset view. * Breakfast and room service menu from Oro restaurant. Bad * This hotel may be good enough for Queenstown, but Not good enough for real 5 star property outside of Queenstown.... inadequate to meet basic requirements. Please, see my comments or pix. * Very very very weak shower water pressure. It's ridiculous. * The room gets very loud and noisy from other rooms and the hallway. No sound proofed walls. Hear noise from next room and above all night long. * Need one consolidated smart control panel instead of every corner of the walls * Not much privacy on the balcony and hideous partition. * Mattress quality : It's sunken and dipped too much. I'm surprised no one has complained yet? * Have doubts about some of the design and material choices for hard products and Especially, curve appeal if they will age well.... * Got one way pick up with a Cayenne and one way drop off with a local taxi that is not as advertised. At both times of arriving and leaving, Bentley was just sitting in the parking lot. Guess, YMMV... * Never got welcome vibes from the on-site manager during my stay. What's up with that? * Didn't get to settle the folio until check out since their system was down.