Sotogrande Neopolitan Hotel

Ou family enjoyed our stay so much

It was our daughter's elementary commencement exercises at Robinsons Novaliches and Sotogrande Neopolitan Hotel is just the perfect place to rest and relax before and after the graduation. The room is conducive for a family of 2 adults and 2 kids with spacious 2 double beds, the room have a bath tub and a hair dryer too. There were some minor hiccups too from the housekeeping but the front desks and reception were very accommodating and friendly. The hotel have its spacious clubhouse swimming pool with gym and a basketball court too. Me and my family enjoyed our stay and will definitely come back again. The afternoon food at the cafe shop were great although available was breakfast meals.

Very pleasant safe , staff is extremely friendly, great place to stay

Stayed there for two weeks oct 2023. Will stay again

I stayed here before in August 2022, and then recently again in May 2023. The hotel has improved, maybe because things are getting back to normal after the pandemic. The front desk is now manned 24 hours a day, there is a porter to transport your luggage to your room if you so desire, and there are more guests than before. The free breakfast is good, with American and Filipino options. The room itself was clean, and the hotel is close to the mall. The staff was polite.

For my business trip, this hotel was chosen as it is close to the workplace. The hotel is a little away from the main road and the road is not lit at night so stray dogs can be a menace when returning late in the evening. The hotel premises is kept clean. They provided Gym and pool pass but I didn't try it. At check-in they take a fully refundable deposit of 1500 pesos in cash for which you get a receipt that you must furnish when you check-out. The WIFI is not very strong and is horrible at the 3rd floor. So, I suggest taking up rooms in other floors as it was difficult to get reception in my room. The room was comfortable with very basic amenities. Two 15grams soap, two Shampoo+Conditioner bottles, hairdryer and towels are provided. Water bottles are replenished when rooms are cleaned. Room cleaning is not done every day, but the staff will promptly assist if cleaning is needed. They have an in-house restaurant that serves limited but good food. However, the restaurant is not open past 7pm which is a bother as you would either must go out to have dinner or order through the app Grab. As part of the package, Filipino breakfast was provided for me. They don't have a buffet breakfast for guests. You choose Filipino / American / Continental breakfast which is a plate of limited pre-set menu that cannot be refilled. I am rating the hotel less due to the amenities provided and limited options for food. However, the staff is excellent and made the stay as comfortable as possible. They were polite and always trying to help to the best of their abilities.

Hotel is close to a major shopping centre. Facilities are clean and maintained. Only thing I wish they can improve on is the Google Maps location of this Hotel, all our Grab drivers were getting confused/lost and being directed to the residential part of the area. There are 2 signages on the road but quite hard to see at night.

The best service I have ever got. The receptionists were always welcoming with a big smile and some kind words. The securities were friendly and overall all of the staff we met. The hotel was opened in a very difficult time due the covid outbreak so not everything is perfect I won't lie. But the imperfections are only like the paint job on the wall and some kind of odour smell. At least in our room. But by the quality of service I forgive everything. I really felt like I'm a VIP person.