I stayed at Wellton Riga Hotel & Spa for two nights. The biggest advantage of this hotel is its location. It is within walking distance of the Old Town, shopping areas, restaurants and cafés, and it is also very easy to reach from Riga Airport by bus. The room itself was generally clean, but the carpet had several strange stains, which gave a poor first impression.
Before my arrival, I specifically requested a quiet room, but unfortunately this request was not taken into consideration at all. My room was located right next to the elevators, so I could hear guests coming and going throughout the day and evening. The room was also noisy because of traffic outside, and there is a backpackers' pub below the hotel where people were partying loudly late into the night. If you are a light sleeper, I would strongly recommend requesting a room away from the elevators and the street.
The staff were polite enough, but I often felt they were rather dismissive and tended to argue instead of listening when concerns were raised. The customer service did not feel particularly welcoming. The breakfast offered a large selection, but most of it consisted of sweet pastries, cakes and sugary items. I was hoping for more fresh and healthy options. Although the variety looked impressive at first glance, I found the breakfast disappointing overall.
In my opinion, the hotel does not quite meet the standard I would expect from a four-star hotel. The excellent location is definitely its strongest point, but the noise, breakfast and customer service made the overall experience less enjoyable.
