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Windsor Guanabara Hotel
4.3/563 Reviews

Windsor Guanabara Hotel

Porto Maravilha Rio de Janeiro|0.63km from Timpanas rio janeiro
I actually had 2 comfortable nights at this hotel but their website just kept on charging my credit card over and over. Thankfully, it showed up on my phone, so I was able to inform the staff and show them the receipt at the time. A very helpful front receptionist said he would contact the finance department and that when I checked out early the next morning' it would all have been rectified. When I went to reception, no one could help and I was told to wait for the manager who would be on duty after my flight left..... So far, no response from this hotel and no money back.I've contacted my credit card provider and so I now have to battle to get my money back. My experience of checking in was in I’m afraid to say, truly awful. I arrived at 5am and the older gentleman checking me in was ignorant. Apparently, he was the ‘English speaker’ on duty and he completely ignored me when I asked a question. I received no information whatsoever about breakfast times, where facilities in the hotel were and he didn’t even have the good manners to look up at me when I checked in, he just opened his hand for my passport. He started huffing and getting obviously irritated when I asked if it were possible to arrange a later breakfast as I wouldn’t be getting to bed u TIL 6am, despite having to pay for the hotel for the night before. The guy actually just ignored me until I asked him directly and he didn’t even look up and said ‘no’ in a really annoyed manner. Great customer service, thanks! Thankfully, when I had need to speak to reception staff during the day, this was a much better experience. I spoke to a young woman and on another occasion a young uni man who were friendly and helpful, so much so, I decided to stay again on my return trip the following week. That was up until they kept charging my credit card, firstly through the own hotels website that said the transaction failed but charged the credit card and then again when duplicate monies had been charged by the hotel. Mistakes happen. It it how quickly and satisfactorily they are sorted that makes the difference between staying there again and avoiding it. Would I recommend staying here? Yes, breakfast is good and the hotel was clean and quiet on the 19th floor. It is dated and could do with updating but it is not bad value when they don’t empty your bank account! Just pay in cash if you’re staying there and avoid that nasty old man on reception who works at night.

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Explore Guest Reviews of Hotels in Rio de Janeiro

Searching for hotels near Timpanas rio janeiro? Compare room rates and reviews to find your ideal stay.
Hotel Atlântico Business Centro
3.9/5281 Reviews
I stayed in a room with crumbling old mattresses. The sink and shower were clogged, pooling water. The hotel photos look better than it actually is.
Hotel Villa Rica
3.8/5110 Reviews
Santa Teresa
Hotel located in the central region of Rio. From the Selaron Street. For anyone needs, from the to walk to the American consulate. Receptionist William is very educated and gentle, congratulations! The room was clean and smellful. The beds were good, the shower was excellent, and even a hair dryer, and a simple breakfast was made, but it was the best to meet our needs. I just leave as a comment for improvement: the room TV was broken (as our stay was small and we don't care we don't talk to the hotel about it, but I think it was important since it was one of the items offered in the daily). And another point is that, despite the cleaning, I had cheap bathroom furniture, perhaps because it was a little old, and it was generally worth the cost-benefit.
Hotel OK
4.1/5173 Reviews
Hotel OK is a little bit better than the business hotel opposite. The rooms are bigger and the air conditioning was good. However, the service wasn't always good. It varied a lot. Sometimes room service picked up, sometimes there was someone behind the lobby bar. I think the hotel is understaffed service wise. Overall, a decent stay. But, would probably stay somewhere a bit more expensive next time.
Hotel Carioca
3.9/54 Reviews
Lapa
We chose this hotel from Italy for its location ... Once we arrived we didn't think we were, rather ... The hotel is two steps from the cathedral (before we saw it from the room), a few steps from the Lapa district where there are many rooms to drink and eat, about 1km from Santa Teresa district where there is the famous Selairon scale, about 1km from the Uruguay market (advised to buy gifts at a more competitive price than other stores of souvenirs)... It really is walking from this hotel you reach everything ... Clearly Copacabana,Ipanema, Christ Redeemer do not make text because they are far from the center so you need to take a means ( we have been very good with Uber). Breakfast is worthy as the rooms are simple but clean. The staff is very kind. It is, if you don't ambit to the luxury hotel rather preferring a great location, this is the ideal hotel
Ibis Rio de Janeiro Centro
3.7/572 Reviews
Nice breakfast, but same stuff all the time. No pot and teas in the room. No tea for breakfast as well. Staff is very friendly (Rafael). Rooms are very simple with bad acoustics, no view. Overall just OK.
Hotel Atlantico Tower
3.4/545 Reviews
Porto Maravilha
The cost of the breakfast is great, but I think it should be more options, but it is still reasonable.

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