First of all, my perspective is from someone who usually stays in a Marriott, or Hilton, or something similar. But we were going to Rockford for a week to help my mom move into assisted living, so not exactly a vacation trip. And we knew we'd spend very little time in the hotel. But this hotel totally surprised us and we will definitely return. The staff was amazing - over the top helpful and friendly. If someone wasn't available at the front desk, you could call on the lobby phone and they showed up instantly. The room was a small efficiency with a kitchen. This is not a huge spacious room, but honestly, how much square footage do you need? It was as clean as could be, nicely furnished, and I'm not sure how old this building is, but everything looked brand new. The ”economy” side was that the toilet paper was ... well... paper. We actually bought our own after one day. And there are not the little extras you expect from a higher end hotel. No body lotion, no hair conditioner (only a tiny bottle of conditioning shampoo, which didn't work for me at all). So we just purchased those little things that we needed for the week. They were very covid conscious, in that the kitchen was not already stocked with dishes and silverware. Instead you just called the front desk and they brought up a very handy plastic container of nice quality dishes, silverware, kitchen towels, and dish soap. And they brought it directly to your room the minute you called. Great personal, responsive service, which really added to the quality of our stay. Add to that a great shower, comfy beds and pillows, excellent temperature and fan controls that were quiet, and did I mention spic and span CLEAN? Lastly, we joined their Rewards program which gave us 20% off our room charge, so we were paying around $70 night! Unheard of! There is an Extended Stay within a block where we stayed another time just for one night, but THIS is the place to stay. Much nicer than the one a block away. Again, the front desk folks made it a great place to stay, which you really appreciate when you're already in a stressful traveling situation. We so much appreciated them. We will definitely stay here again.
Very Good
100 Reviews