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5 star

Yachthafenresidenz Hohe Duene
4.3/558 Reviews

Yachthafenresidenz Hohe Duene

Rostock|0.13km from Park am Yachthafen
We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄 The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.

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Explore Guest Reviews of Hotels in Rostock

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Gastehaus Rostock Lutten Klein
4/526 Reviews
We booked on arrival, the price was cheap and allowed us to stay for days with out stress, went across the road bought small grocery to eat inside our room that had a kitchenette with a toaster, pans,pots...everything we needed including a single plate stove. White clean towels, clean pillows and bedding. I will stay here again lots of places to visit were ten min drive away and a big shopping center a walking distance!
Ringhotel Warnemunder Hof
4.1/56 Reviews
We spent our summer holiday this year in Warnundür Hof and had a really great time. Despite the many Corona restrictions, the staff was very professional and well managed. Here you can see that Mrs Boldt, as restaurant manager, has the store and the staff is very valuable and still consistent. We had great respect for the fact that the service staff had always carried masks and also always correctly (and not even under the nose or just half-hearted etc.). The restaurant is really top for the quality of the food and does not have to hide behind luxury restaurants, especially the 3-G-ange menus in the half-pension were a dream. The only two criticisms: - The bike rental fee of EUR 9 is very expensive, especially given the individual old bikes. There would be a more cheap multiday rate. - The breakfast eggs were cooked very differently and could be a bit more soft than very hard;)
Hotel Am Leuchtturm
4.4/52 Reviews
We were five nights here and we liked it very well. Rooms are bright, clean and modern furnished. Beds are adjustable and shower has several settings. Breakfast was very tasty and it was something for everyone, whether hearty or sweet, yoghurt musli or bread. Orange juice could be pressed itself and other juices were ready. Tea selection was very large and coffee was also available. The only small criticism point: The service force at breakfast (slim, blond, a little older) has made differences between guests. Bsp: Some people have pressed the juice to the table, others should press it themselves and so on. Therefore it exercises a point deduction. Conclude: Hotel is super and recommendable. We're happy to come back.
Strand-Hotel Hubner
4.3/514 Reviews
A fine accommodation with very friendly staff, especially beautiful are the rooms on the 1st floor with balcony, something extraordinary, but beautiful..., also breakfast is lovely and attractively arranged. We will come back anyway.
Aja Warnemuende
4/539 Reviews
We travelled for Easter 2022. We chose Aja Warnemünde because we had visited Aja Bad Sarow once and were satisfied. We paid a total of 1200 euros for 3 nights for 3 people with half-pension. Then the disappointment came on the first day of the trip. In the spa area we should share a bed to third, because there were not enough beds. Ground - many external visitors that were identified on the bracelets and so the beds were not enough for the hotel guests. The next disappointment came to the evening - the most beautiful tables with sea view in the restaurant were already “reserved” for the entire stay. Eating is OK, but nothing special. Tomates were of the cheapest - without taste. We wanted to go to bed tired when we realized that the bed linen was everywhere with holes. After our request next day, the bed linen was changed. But this is not possible - not for the price of EUR 1200. The hotel is located in the centre of the city centre and is located in the centre of the city centre. This should happen with us on Sunday - but it is not!! We only got toilet paper and towels according to my request, although the room should actually be sucked because the sand of the floor was already dirty. A lady then wanted to clean the room just Monday before check out - there was no coordination between reception and cleaning. If we weren't in the room, the lady would have cleaned the room twice.... before checkout and after. So overall disappointing. Concluded: The young lady at the pool bar was very nice. There were offers of osters for the children. The massage in the Niveahaus by the staff member Elizabeth was very pleasant.
Hotel Neptun
4.3/573 Reviews
The communication was properly completed immediately after the booking, the confirmation with all details came quickly by email. Since I was in the hotel more often, check-in was also prompt because the data were already available. My room wish was also considered. The hotel points with its 1A-Lage on the promenade. The gastronomic facilities cover a large range, from cafe to broilerbar, the staff are friendly and service-oriented. In the restaurant ”Dünenfein” I wished a little more look for the details (e.g. if you want to order something more as guest) - it was perhaps something due to the stress of the staff, but it was a bad thing. After a delle in service quality immediately during and after Corona I had the impression that it is going up again despite all the difficulties (managed skills ...). There are a lot of young people who are trained - I wish them not to lose their elan in the exercise of the profession. The fitness center has very modern equipment, I like the pool. The bathroom in the room seemed to have been renovated - which has strengthened the overall positive impression. I don't feel the hotel has come ”in the years”, as some reviews suggest, but it's certainly subjective. I'm always happy there and enjoy the comforts of the hotel. It is not a pretty little bit - but I have never regretted my choice for my outtime in warning mouth.

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