Guest User
January 31, 2023
My email to the hotel management which was ignored: Dear Madame I am writing to you regarding the situation that happened this morning at the Best Western hotel La Plage. We were staying in the hotel and eating in the restaurant for 2 nights. This morning (30.12) we wanted to sleep a bit longer as we had a long drive ahead. At 8:30 in the morning the sewage machine arrived outside of our windows and started to make unbearable noise and smell went into the room, as windows were open during the night. It wasn’t possible to sleep or stay in the room with this conditions. We reported this to the women at the reception (she refused to tell us her name and we had to take a photo of her to identify in case if goes further). She replied that this is the restaurant and it’s not her problem. We asked to call the hotel managed - answer was no, she informed us that manager will come by 11:00. We asked to call restaurant manager and the answer was no. Then she informed us that hotel manager will not come at all. This situation is totally unacceptable - I have an agreement with the hotel to provide accommodation and it was unusable this morning. The attitude of the person was below every hospitality standards. As a proof, I have a video of the truck with the sound outside of the hotel entrance. I would be happy to share it with you. In this circumstances I refuse to pay the full cost of the accommodation and will wait for the reimbursement from your side. In addition, I am informing *********** and Best Western HQ about this situation. We are very sorry that this situation is coming to this. We tried to find the reasonable solution with the receptionist, but it wasn’t possible to get any adequate response/ support from her. In addition to this note - there were two hotel staff smoking outside of the back entrance without the masks which made it impossible to use the alternative entrance to the facility. Best regards, Ekaterina