Hotel le Cilaos

We went there with my husband, total disappoin**ent. Small room, no air conditioning, bathroom in poor condition. Fortunately the bedding was good. In terms of catering, I had no words, worthy of a cafeteria and not a 4 star (uncooked rice, tomato pasta, dry and tasteless chicken… To summarize, move on. You can find 3 star hotels of better quality.

We stayed here for 2 nights on our tour of the island. One of the best accommodations. Pool - great view - friendly staff - very good massage. Dinner O.K. We ended up going out for pizza. Breakfast was excellent - everything you could wish for - the only exception was the scrambled eggs in a large pot - nobody needed that and just didn't taste good. Definitely a recommendation. The point deduction is due to the uncomfortable bed. Mattress completely worn out, so that both slip in the middle (in our room)

Stay not recommended We stayed 3 days at Cilaos to our great regret, the staff is absent and doesn't care about your presence!! The restaurant is more than mediocre, a school canteen would serve you better… One evening we even bought samosas in town and ate in our room we had a better evening Too bad because the hotel is pretty and the swimming pool is heated This place does not deserve not 4 stars Fortunately we went through the meeting and went to more welcoming and better quality hotels

The staff are relatively friendly...but do what they can. The service is clearly not that of a four star! Arrived in the room (neither terrace nor balcony!) the light does not work. They change our room. The latter has a small terrace, which is better. but... the bathroom is in the bedroom, in full view of pool users. there is indeed a thin curtain... but the second is absent. The card system with the glass door key attached to it, what a hassle! As soon as we are going to open or close the door, the light is cut leaving us in the fenoir! Regarding meals, on Saturday evening, all-you-can-eat buffet; nothing to say. Sunday morning breakfast, ditto. On the other hand, on Sunday evening it is "service on the plate"; a little "shaved", and for a "gastronomic menu" it will be necessary to iron: salad of gizzards with dates (...) without vinaigrette or very little. Filet of spearfish or roast pork; no better than at "Gégé". For dessert, a homemade cake with a scoop of ice cream... The next morning, same thing: no buffet. When we question the staff, who are moreover very friendly, we learn that the receptionist has been there for a week; she seems a little lost... As for the "butler/waiter", he is a mechanic and was hired quickly just like that to pay for his driving license. He is dressed in a white shirt crumpled out of his pants and he is wearing blue sneakers... The icing on the cake: after the Sunday evening meal, at 10:15 p.m., we find the doors closed to return to our room. the reception is closed (even though it is supposed to close at 11:00 p.m.) and the interior or exterior doors are closed. we have to call the waitress to lead us to our room by another access. The four stars seem well usurped. We nevertheless had a pleasant stay in pleasant surroundings.

Very happy with my stay at the Cilaos hotel which offers beautiful infrastructure with spa and massage parlor. Very comfortable bed, excellent restaurant, very quiet hotel and close to the city center. The staff are charming and provide good advice for hikers. I highly recommend this establishment.

Much appreciated decoration, billiards, table tennis, heated swimming pool. Very friendly bar Pleasant, cosy, charming rooms. Hearty breakfast, very attentive service, excellent personalized advice. Varied, neat restaurant

Où sont les 4 étoiles ??? Accueil convenable mais peu venant, personne ne Nous a accompagné en chambre. Pas de cocktail de bienvenue, Nous avons pris un apéritif au bar, aucune mise en bouche proposée. Restaurant décevant . Buffet avec entrées très minimalistes . Plats corrects mais sans plus w dessert à l’image de entrée. Points positifs: la propreté, le Calme, la literie, et le petit dej.