Gray Manor Hotel

We were there for one night. Service was okay, breakfast was good, although other guests were acting as if they were deprived of any food for days and the poor staffs were struggling to replenish the trays. Other than that, all good.

the Gray Manor Hotel and Wedding Venue: We got our room and after going into the room finding out the cleaners had not been in there. All the bed sheets and pillows were stained and there was hair all over the place. I went back to the reception to complain, and a man came out in his bathrobe with no shoes on and his chest hanging out; he had clearly just gotten out of bed. He eventually gave me another room, but this one was just as bad, with lipstick stains all over the headboard and a filthy bathroom. The rest of the night was an absolute disaster. There was a huge vibration noise coming from the taps and a constant beeping noise coming from the hallway that made it impossible to sleep. This place was a total nightmare and definitely not what you would expect from a hotel and wedding venue. I would not recommend staying here.

Lovely Hotel. The team were extremely helpful and friendly. Breakfast was a good selection and very good coffee. I will stay here again

The staff were lovely , the room was comfortable . Food was nice . The only down side it was very cold in the hotel . Both the guard dogs were lovely and brilliant temperament for such big dogs really friendly .

The room was not very clean, the flooring was all uneven, no toilet paper in the toilet. The bar area was very cold, no Vodka stocked in the bar. Reception staff were wonderful very welcoming. The whole place is very dated needs decorating throughout and all the flooring needs replacing. The shower was terrible you had to hold the head whilst showering or the water went everywhere. The grounds were quite beautiful.

No heating in bar and dining area. Evening bar meal just ok. Bathroom very tired. Shower hose not long enough to fit on wall bracket. ( shower in one hand soap in the other) bed clean and comfortable.

No heating despite low outside temperatures. rarely any hot water. TV would not move from welcome screen. Limited dinner menu, mainly burgers or curries (not all of them available). Only one visible member of staff each day. Receptionist also covered the bar, food orders, waiting etc. No fried eggs at breakfast. Potentially dangerous use of electrical extension reels.

We feel like there should be at least a partial refund. The plumbing was not working so we didn't get the breakfast buffet. They did provide a pastries,granola bar,yogurt and juice, and a couple free drinks from the bar. We were counting on the buffett sustaining us through a long day of travel and were very disappointed. The staff was friendly and did their best I suppose,however,it is hard to understand how building maintenance issues are not planned for.