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W San Francisco
4.3/5135 Reviews

W San Francisco

South of Market San Francisco|2.08km from Vicolo Pizzeria
I used to be a frequent guest at the W SF back when it was Starwood but had not visited since Marriott took over the W Brand. I did try and stay last year but before arriving I read that the restaurant was closed and I asked the hotel what they were doing as an alternative, but they had absolutely nothing for Platinum Breakfast (other than 1k points per stay which is a HUGE downgrade), so I opted for another hotel. I had high expectations for this stay as I had previously loved this hotel, but as a frequent traveler in Marriott brands and having one of their Highest Elite traveler statuses (and staying at W Brands lately), I knew service levels were still suffering post pandemic. Unfortunately, it started low right from the beginning. I had confirmed a Studio Suite in advance. When I arrived, I was given a corner room that almost seemed smaller than standard rooms (Room 2109). I inquired about upgrades to larger rooms, and I was told no, because it was a busy weekend, and nothing would be available. I checked on the app and saw that every room type was available for the length of my stay and beyond. I was basically DOWNGRADED. Once settling into the room, then I realized the major issues. Smaller rooms should be easier to clean, right? Well, this one not only had carpet stains, but I quickly found out that the ”Marriott Commitment to Clean” was actually a Commitment to Ignore. Not only were their stains on the carpet and dust and dirt in the windowsills, I found a previous guest's room keys sitting on the counter. Obviously, the room was just ”re-set” and not inspected or cleaned at all. I guess the promised sanitizing was out of the question. We then went to get some ice and noticed that the ice bucket was half filled with standing water. It was disgusting! Thats not the worst part, I then found a pair of women's ”play-style” lingerie slightly soiled sitting on the floor by the sofa. I mentioned the cleanliness issues to the Front Desk, but the representative simply stared at me and then asked if there was anything else I needed? I should have been a bit more insistent that they take it down, but I was so shocked I did not. The room setup, although smaller than what I wanted and pre-confirmed, was also not great. There is no storage at all other than the closet. There are no drawers at all or other places to keep clothes or anything else. If you have two suitcases, you are going to have to keep them out as there is no place to put them in the closet. Other than the Front Desk and Room Condition, we had a nice stay, although the Room is really what we paid for. The rest of the staff we interacted with were friendly and helpful. The breakfast staff were great, and the food was amazing! Kudos for them for sure! Actually, the only place I was every recognized or thanked for being a Marriott Elite was from the hostess at Breakfast. The bellhop was also quite nice and helpful when we checked-out and needed to store lugga

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Explore Guest Reviews of Hotels in San Francisco

Searching for hotels near Vicolo Pizzeria? Compare room rates and reviews to find your ideal stay.
San Francisco Proper Hotel, a Member of Design Hotels
4.3/568 Reviews
San Francisco Downtown
Had a fabulous stay - all the staff were so friendly.and attentive. A special shout out to Tuan the bellman who was delightful and really helpful. Hotel is in a great spot for exploring San Francisco and also has a really lovely rooftop bar. Again the staff there were great
SF Central Hotel
3.2/5109 Reviews
Mission District
Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good
Casa Loma Hotel
3.6/5105 Reviews
Haight-Ashbury
The coffee machine is really the reason for the high evaluation of this place. There is a hot chocolate drink in it. It is really good in winter.
Inn@Market
3/537 Reviews
San Francisco Downtown
This hotel is really weird, the only front desk is a male, it looks a bit scary, it feels okay to talk, but there is no deposit, the room does not seem to have a bathroom, but it is very clean, the bathroom has a lot on each floor, really strange hotel
Yotel San Francisco
3.8/5106 Reviews
South of Market
Yotel SF was perfect for my stay in SF. I stayed in a duplex room so the lower level was were the bathroom was and the bed was on the loft. It was impeccably clean and the bed was super comfortable. The complimentary coffee was a nice touch and there were even phone rooms available to use for work calls. The area surrounding the hotel is active at night as a meeting area for people without homes, but I just minded my own business and it was ok the one night I walked over from the train. If you're more concerned I recommend just taking a cab. The hotel itself is a good place to stay and I would book again!
Hayes Valley Inn
3.6/563 Reviews
Haight-Ashbury
I am new to San Francisco. I just arrived from NY and wanted to be close to my work. The Hayes Valley Inn is in a perfect spot. The amenities are clean, and functional and in the heart of the city. The Manager of the Inn Wesley Brittain was more than helpful. He tried his best to accommodate me, and certainly did help tremendously during my transition to San Francisco. It makes a big difference when you arrive in a city you do not know anything about, and a smiling face is there, to help you and guide you. Thank you for making this transition so easy.

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