Extended Stay America Suites - Oakland - Alameda Airport

The only redeeming thing was the front receptionist who also seemed to be maintenance and housekeeping. Shower knob broken and I just about scorched myself because I couldn’t turn down the heat. The dryer didn’t work. Breakfast was not a thing “we ran out of stock” !!

Staff was very helpful and kind. The room was reasonably clean, but the hallways smelled intensely of cigarette smoke. I had initially intended to stay at the location in Alameda, and the similar names between the resorts lead to confusion. According to the receptionist this happens a lot, so I would encourage corporate to change the names from "Oakland Alameda" and "Oakland Alameda Airport" instead to "Oakland Airport" and "Alameda" to avoid future confusion.

The property was adequate. The room had an iron but no ironing board. I called for one and the front desk took care of it right away. They were great but they seemed understaffed. The room was very basic. Stayed here for proximity to airport and cost, but what I saved in the room cost I spent in Uber fees. A hotel airport shuttle would’ve been amazing. Seemed like a safe area though.

The property is fine, our room this time was the problem. We’ve stayed here before and enjoyed it which is why we returned. This time is a completely different experience. When we entered the room we immediately noticed a heavy smell of incense. I called and asked for another room but was told they were out of rooms with a king-sized bed. We decided to stay, figuring we’d become accustomed to the smell. We did, only to discover the incense was used to mask the cigarette smell! In addition, there’s mold at the sink, a carpet nail sticking up near the bathroom that I caught my foot on, there are stains on the carpet, sink area, and bathroom ceiling (yes!), there is damage to a bedside table, the closet area shelf’s bracket is broken so that the shelf is unusable, and the bed is old and hard, not at all as comfortable as with our previous stay. I have pictures to demonstrate these things. We’re regretting having not rented a room at the Hampton Inn down the street.

The breakfast included was nothing. Only muffins and coffee. We asked for an extra pillow and was told that they did not have one. Then the person at receptionist needed to go to find one from another room.

Checked into the room and found leftover food & crumbs from previous guest. The wall near the restroom in my unit had floor boards peeling off. There was no coffee or tea inside the room & when I went to the "continental breakfast" at 730am there was literally 1 pack of instant oatmeal. That's all.

This was the 2nd time I stayed at this hotel. Last time the room soundproofing was excellent, making the airplane traffic at the nearby airport nearly inaudible. The sound insulation in the room this 2nd time was horrible. I was kept up all night by the airplanes taking off and landing constantly, even at 3am. The a/c / heater was located right next to the bed and was equally as noisy. The other issue was the hotel advertising their "Free breakfast." It was pretty slim. Just coffee, packaged muffins, and microwavable oatmeal. No fruit, no yogurt, no juice or milk, no dry cereal, and certainly no eggs.

Unfortunately, the “continental breakfast” only had some small muffins in cellophane bags and very bad coffee. I was told “the manager is out picking up some supplies now” - and it was 7:30 am

Staff is so polite and pleasant. But the 2nd floor rug in the hallway needs to be shampooed