Got to the property at 1:30 before official check in time. The parking lot was empty with only 2 cars, went inside and the lobby was completely vacant. I asked if we could check in a room to prepare for a wedding that we attending later that afternoon. Was told there is no room available yet and has to come back later in 30 minutes. We waited in the lobby and checked again after 30 minutes. Was told again the room has not been cleaned. I asked is it possible that with all the rooms and apparently hardly any guest there, there is not a single room that had been cleaned. Was told we were asigned a particular room since we booked thru Travelocity. And knowing that we had been waiting for 30 minutes, it didbn't occur to them that they could clean my room first. The staff replied that they have to follow a list. Simply put, the staff just don't care. I would expect that kind of customer service at a budget motel, but not at a Hilton Garden Inn. No professionism and customer care. Asked if there is a manager on duty and was told no manager until the next day, when I checked out the next morning, no one at the front desk, had to go over to the restaurant area to try to find someone. Finally, just left our key cards and leave. It is the worst hotel that I ever been to in the world. Never a Hilton again.