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Hotels Near Famous Attractions in San Marino

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Istituzione Villa Smeraldi

Zanhotel Centergross
4/550 Reviews

Zanhotel Centergross

Metropolitan City of Bologna|2.77km from Istituzione Villa Smeraldi
We were placed in this hotel by our airline after a flight was cancelled. First impressions looked fine and Mike on reception very welcoming and helpful. Room was quite pleasant but air conditioning not very good and the carpet had several stains on it. Dinner was a curious affair. We were given a ticket as the cost would be met by the airline but told we would need to eat at 9.30pm (not sure this was correct or not) and had no explanation of what was provided or not. We were given a standard starter and then asked for our choice of 2 pasta dishes. We still have no idea if a desert was provided or not. We didn't get asked if we wanted anything to drink other than water and whilst I appreciate wine wouldn't be included in what the airline would provide, it would have been nice to have been given an option to purchase some. I appreciate that it may not be in control of the hotel but I would have preferred an allowed value and then been able to use that as I wished and pay any difference. We hadn't been able to get confirmation from the airline that transport was arranged in the morning so asked for a taxi to be ordered the following morning at 5am in order to get a flight at 7.45am and ensure we had enough time to get to the airport some 20-25 minutes away and were told that one had been booked. This is where things went wrong. No taxi at 5am and some people that we had booked it with had been waiting since 4.45am - we arrived at 4.55. At around 5.20 we asked the receptionist if he could check and he said it was on its way - a few minutes. At 5.45 ( 2 hours before our flight and starting to feel increasingly anxious) we asked if he could chase up. At this point he seemed to have little interest and started waving his arms around saying nothing to do with him, he only rented rooms and there was ”no manager” to speak to. Sorry but it was to do with him as the hotel had agreed to arrange a taxi. He then said he could get one from somewhere else - no idea why he didn't do that and I said I didn't care where he got it as long as we got one straight away as we were now in danger of missing our flight - he knew we had already had a cancellation the previous day and it is disappointing that there was no understanding or sense of responsibility. We finally got a taxi at around 6am and luckily made our flight but no thanks to this individual.

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