Courtyard Santa Fe Reviews

Although being old it has been reasonably updated. There isn't much near to the hotel, but it's easy access to a main avenue. When I checked in I was rushed through the process like if there was lots of people behind me... but no just me so I'm not sure why the front desk was in such a hurry. Also I wanted to use the safe at the front desk but they didn't have the 2nd key so the put my valuables in the managers office, so not quite the same as next day it was a bit hectic as the staff was figuring where were my valuables. In the end all worked out.

This was a very enjoyable experience. We had a slight issue with our shower and someone came by our room within 10 minutes and had it fixed. The pool and hot tubs were great. I would definitely stay here again.

The air conditioner is not very powerful and a bit cold

Both front desks were often left completely unattended. We found used dirty towels in our bathroom upon arrival. The rooms phone was broken. One hot tub was out of order and the other was cold. Swimming pool full of human hair. Ive stayed in places for half the price that didn't have these issues.

With cheaper hotels you expect to have a cheaper looking room but with as much as we paid you would think there would be a better shower head

The staff was untrained and way over their head with common issues. There was zero management presence and the front desk girl was 18 and had no idea what she was doing. Tried to charge me for an extra night. Cried and called the police when she had to get me a receipt and checked out bc she felt “attacked” by my asking for her to get help with these tasks she could nit complete. Then, she charged my teenage daughters debit card over $300 for that extra night she was attempting to charge..for the day of checkout at 9 am! All this after our car was broke into and robbed in their “ secure” parking area with lights blown out and no cameras. This is not how Marriott hitels want to operate and i am pressing theft by taking charges for making an unauthorized charge to a debit card that was not used as any part of ozr reservation.

The price was amazing for the value of the property. We enjoyed pool time with our kids and were very comfortable. We did not try the food but heard it was good!

We picked this hotel because they had 2 indoor hot tubs. When we arrived both hot tubs were not working. Also the room was very sterile not pne picture on the wall. We let the person kknow who eas in charge. The response was not hood he didnt even apologize. We eill neber go to this hotel again!

Stayed here with a family of 4 and 2 pets. The king suite was spacious with one room and a living room. Comfortable and reasonably priced. The bistro offers a diverse menu and a bar. The food was good and very convenient on a winter night to not have to leave the hotel after travelling for 8 hours. Would definitely stay here again.

The service, the room, the open air center, the coffeebistro/breakfast, the fine drinks, along with excellent dinner made for a wonderful evening the only thing that can negatively be stated on is the street Cerillos being what it is. That being said its a lovely, friendly, secure, and comfortably welcoming hotel.

The building is confusing but the staff helped us to sort it out and in the end what we perceived to be confusing was really a lovely design that lent itself to privacy.

We had a great stay at Courtyard by Marriot. Desiree at the front desk was very friendly and helpful! The heated pool and hot tubs were a big hit for the kids!! It was clean and very comfortable. The only downside was that we couldn't get any hot water to the shower.

Was not in the best location; many homeless hanging out. Room was ok...noisy at times. We could feel the floors moving when the "neighbor" walked around. Front desk staff (especially checking in; checking out was a little nicer) we're not very friendly. The nicest person there was the barista at The Bistro! (Jessy? Marisa?) She was super nice!

I really enjoyed my stay. As soon as I got in. I was greeted by Mr. Pablo. He was very friendly and professional. I would definitely stay here again. Safe, and very convenient location