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5 star

Hotel Emiliano
4.6/548 Reviews

Hotel Emiliano

Zona Oeste Sao Paulo|2.49km from Al Mirto Restaurante
We stayed in Emiliano in pre-pandemic times and considered it a perfect hotel for a city stay. Just for the sake of it, if I want to think what else to wish them to do for the rooms and from the point of view of service and I can’t figure it out. And it isn’t easy to get me to say something like this. So, this time when we had to spend less than 24 hours in Sao Paulo and even landing in GRU after midnight we decided to spend about 1 hour to get to Emiliano and 1 hour back next day rather than staying in any of the hotels close to the airport. Their rooms and service are worth it and we were sure we will have a good rest before hitting the road again. We were wrong about the rest. After usual check-in procedures were finished, the receptionist suddenly told us: “yes, and one more thing: tomorrow from 11:00 a.m. there will be noise, we are renovating the spa”. It didn’t promise anything good, but, OK, there are different types of noise and there was nothing we could do standing in front of Emiliano reception at nearly 02:00 a.m. anyhow. Exactly at 11:00 a.m. next morning mayhem started. Not just some noise. It was breaking the walls with the whole building shaking. Not possible not only to sleep, work (and I do need to do some work on a computer every morning), impossible to stay in a room. Forget about further resting (and we had a couple more hours). Of course, every hotel needs regular renovations to keep up its level. But if you are planning works of this magnitude – choose a low season time, close down for couple of weeks, give you employees their vacations and break your walls as much as you wish. Or at least have enough decency to put information about works pending or going on your site. This is what hotels respecting their guests and themselves normally do. And then everyone can make their own decision. The schedule of works going on in Emiliano are from 11:00 to 17:00. If someone knows that he/she will not be in the hotel during these hours – of course, they will book regardless, since the works will have no affect on them. While if someone else, like us, is planning to be spending some daytime in the hotel and they need to be in Sao Paulo exactly at a time coinciding with the works – they can just book another hotel for this stay. No hard feelings. We paid USD 400+ for a Deluxe room, not even for a Suite (Emiliano is far from being cheap, but before it was worth it), we were looking forward and were planning to unwind in between not the easiest of flights and what did we get? Just for the sake of justice on the day we stayed there I visited Emiliano’s site to make sure there is no announcement of these works that I missed. There was not. Only lengthy promises to take care of all details of anyone’s stay. Right.

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Explore Guest Reviews of Hotels in Sao Paulo

Searching for hotels near Al Mirto Restaurante? Compare room rates and reviews to find your ideal stay.
Double Tree by Hilton São Paulo Itaim
4/550 Reviews
Zona Oeste
Very comfortable hotel, close to several very good restaurants. Sensational breakfast and attentive and dedicated staff.
Blue Tree Premium Faria Lima
4.3/5108 Reviews
Zona Oeste
The environmental facilities are more traditional and fairly clean. The service is not timely, and the front desk needs to be reminded many times before the required items will be delivered to the room. The geographical position is superior, convenient for shopping and business travel.
Roomo Residencial Itaim Bibi by Transamérica
4.2/531 Reviews
Zona Oeste
Infelizmente fiquei hospedada neste hotel por 10 dias. Quando nos hospedamos em um hotel, buscamos local, produto e serviço. Apesar do local ser ótimo, o atendimento é tão ruim que não justifica a estadia! Fiz uma cirurgia e precisei me hospedar aqui. Solicitei um quarto com fogao, ao chegar no hotel este quarto nao estava reservado, Então me deram um ”upgrade”para a cobertura mas como eu estava num dos cirurgiao eu precisava de um apto terreo com cozinha que reservei mas nao tinha Acabei ficando no único que tinha uma escada caracol. Avisei que talvez tivesse que prolongar minha estada, fui informada que deveria solicitar um dia antes. No final da minha estadia, ao solicitar, fui informada que teria que pagar uma diaria 4xs (QUATRO VEZES) o valor da diaria que eu estava pagando ou que eles me cobrariam o equivalente a DUAS DIARIAS DE MULTA POR LATE CHECKOUT!!!! Eu nao solicitei late checkout pois nao queria sair do hotel mas também achei um DESCASO AO CLIENTE além de quererem me cobrar um VALOR ABSURDO Ao reclamar na recepcao me informaram para ligar no 0800 pois eles nao poderiam fazer nada na recepcao !!! Um dos piores atendimentos em hoteis que ja fiquei. Apesar de super bem localizado, NÃO FICARIA NEM DE GRAÇA. NÃO VOLTO NÃO RECOMENDO
La Residence Itaim by Manager
3.9/517 Reviews
Zona Oeste
I stayed in a night, just to sleep, and it worked super well! The apartment was very spacious, had a good room, bathroom and room, had a air-conditioned room and one in the room, both worked well. The bathroom was good, especially the shower. The only point I didn't like the room was that the bedroom was a little old. The location is excellent. The cost-benefit was good.
Transamerica Executive Faria Lima
4.4/590 Reviews
Zona Oeste
We checked in a bit late and our standard room left in front of the lift. We requested to change another room. Due to highly occupied, the stuff was very helpful to request his supervisor to get me free upgraded to executive room that it was very clean, bright, the bed was comfortable. It is well maintained hotel though the breakfast less variety but overall 4*.
Clarion Faria Lima
4.3/580 Reviews
Zona Oeste
We felt very comfortable and like we were at home during our stay. The staff was helpful, and even brought an extra bed for our mother-in-law, despite having a couch bed available in the room. They were very conscientious of our needs and extremely helpful during check-in and check-out.

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