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Grand Hyatt São Paulo
4.6/5114 Reviews

Grand Hyatt São Paulo

Zona Oeste Sao Paulo|2.96km from Dengo Chocolates
My recent stay at the Hyatt was horribly unpleasant. The driving factor for my complaint is the fact that I am currently opening an investigation for the robbery of $2.5K dollars in cash (which the hotel is well-aware of) from a passport holder inside of a backpack which never left the hotel upon my arrival from the airport. I submitted a claim and complaint for this issue on 9/10/22 in the morning (around 11AM) and it took the hotel a good part of the day (until 5PM) to call me back to address the serious issue. This was after I took many steps to alert them of my concerns: (1) I called them directly, (2) I was sent to submit a complaint to a Whatsapp Lost&Found number where I never received an answer, (3) I wrote an email describing the incident, and (4) I contacted a security team at my company Amazon, which spoke to the hotel and filed a civil police claim. Although you'd think this would be enough to ruin your hotel experience, there was more that took place during my stay which make me question the security of my belongings inside the room. To start off, when I checked in at around 12PM there was no room available, although I hoped that as a Hyatt Discoverist member I would have received priority treatment - I was deluded. Tired from a 15+ hour journey, I left the hotel and waited until 3PM for a promised email/call to let me know my room was ready, which never came. I then proceeded to call the hotel directly and was told that the room was ready, so I returned to the hotel to check-in. When I arrived, I was informed by the front desk that my room was not ready (jokes on me) and waited about 20-30 mins for a room to finally be assigned and my luggage returned. At last, I proceeded to my assigned room. Upon arrival, I opened my door to find another man inside working - who I startled and also told me he'd had the same issue during his own check-in process. You can imagine that if they are giving member guests incorrect key cards to enter rooms, this puts in question the overall safety and privacy of guests in the hotel. The next day, I ordered breakfast to my room which arrived cold, the eggs very badly made and bread dry - a subpar meal. Finally, days into my stay I was awoken at 1:30AM by very strange noises in the room next door behind my bed which seemed like banging of drawers and furniture being hit (I have recorded footage as evidence). I proceeded to call the hotel front desk and was told someone would come up to verify. No one ever came to my

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Explore Guest Reviews of Hotels in Sao Paulo

Searching for hotels near Dengo Chocolates? Compare room rates and reviews to find your ideal stay.
Double Tree by Hilton São Paulo Itaim
3.9/546 Reviews
Zona Oeste
Very comfortable hotel, close to several very good restaurants. Sensational breakfast and attentive and dedicated staff.
Blue Tree Premium Faria Lima
4.3/5107 Reviews
Zona Oeste
The environmental facilities are more traditional and fairly clean. The service is not timely, and the front desk needs to be reminded many times before the required items will be delivered to the room. The geographical position is superior, convenient for shopping and business travel.
Roomo Itaim Bibi by Transamerica
4.1/540 Reviews
Zona Oeste
Infelizmente fiquei hospedada neste hotel por 10 dias. Quando nos hospedamos em um hotel, buscamos local, produto e serviço. Apesar do local ser ótimo, o atendimento é tão ruim que não justifica a estadia! Fiz uma cirurgia e precisei me hospedar aqui. Solicitei um quarto com fogao, ao chegar no hotel este quarto nao estava reservado, Então me deram um ”upgrade”para a cobertura mas como eu estava num dos cirurgiao eu precisava de um apto terreo com cozinha que reservei mas nao tinha Acabei ficando no único que tinha uma escada caracol. Avisei que talvez tivesse que prolongar minha estada, fui informada que deveria solicitar um dia antes. No final da minha estadia, ao solicitar, fui informada que teria que pagar uma diaria 4xs (QUATRO VEZES) o valor da diaria que eu estava pagando ou que eles me cobrariam o equivalente a DUAS DIARIAS DE MULTA POR LATE CHECKOUT!!!! Eu nao solicitei late checkout pois nao queria sair do hotel mas também achei um DESCASO AO CLIENTE além de quererem me cobrar um VALOR ABSURDO Ao reclamar na recepcao me informaram para ligar no 0800 pois eles nao poderiam fazer nada na recepcao !!! Um dos piores atendimentos em hoteis que ja fiquei. Apesar de super bem localizado, NÃO FICARIA NEM DE GRAÇA. NÃO VOLTO NÃO RECOMENDO
La Residence Itaim by Manager
3.9/516 Reviews
Zona Oeste
I stayed in a night, just to sleep, and it worked super well! The apartment was very spacious, had a good room, bathroom and room, had a air-conditioned room and one in the room, both worked well. The bathroom was good, especially the shower. The only point I didn't like the room was that the bedroom was a little old. The location is excellent. The cost-benefit was good.
Pullman Sao Paulo Vila Olimpia
4.3/575 Reviews
Zona Oeste
The location of this hotel is really convenient. When there is nothing to do on the weekends, I go around. There are many restaurants to choose from. I ate a Japanese restaurant and the dishes are basically localized. The owner created a new drink because it is pink. It’s also rare that the boss tried hard to talk to me in English and recommended it. I tried it and it tasted really good. There is a carrefour about 5 or 600 meters away. I remembered that my local colleagues recommended local milk to me, so I bought some local milk and fruits. It’s very fresh; the hotel’s breakfast menu is a little bit more, but the ingredients are what I value most. In addition, one day I worked overtime and returned late. I was so hungry that I tried this eight-catch fish in the hotel restaurant. I don’t know what to do in the alleys. When I ask questions in the circle of friends, everyone’s brains are open...
Mercure Sao Paulo JK
4/533 Reviews
Zona Oeste
Value for money-because the front desk can speak English, I often ask the front desk for help. Photo 1 is the breakfast plate delivered to the room. Sao Paulo was locked down during the two weeks of the epidemic. The breakfast restaurant was not opened and was changed to delivered to the room. Photo 2 is a restaurant, I went to have breakfast before; Photo 3 ran the gym once, the gym is not big, but the basic equipment is available.

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