Guest User
September 17, 2023
The hotel rooms were not exactly right. The air conditioner in the standard room we booked was broken. As a result, we were assigned to stay in a small hourly room for two nights. The small room we arranged had no hot water... The experience was terrible! !
I came to Shanghai on a business trip and stayed in a hotel. I arrived at 12:30 in the morning and it was already very late and wanted to rest immediately. After taking a shower at 1 o'clock, I found that the air conditioner was broken. I was really speechless.
The master came over to check it out, and he said it could only be repaired in the morning. I asked the front desk to come over and change my room, but after struggling for an hour, she said that changing to a larger room would cost more, and changing to a smaller room would have to wait for someone else to check out an hourly room, and I had to wait another hour.
I have to get up at 7 o'clock tomorrow for a business trip, and I only slept for 5 hours. The hotel is only thinking about making money, and it doesn't understand other people's perspective. If there is a problem with its own equipment, it wants me to pay for a room change in the middle of the night to suffer the consequences? ? ? ?
Dandan employee’s original words: “If you are willing to increase the price, this room will be available immediately. It is a superior room, which is larger than the room you just had.” “If the air conditioner is not repaired well, we will immediately change you to a superior room tomorrow.” As a result, the second night I didn’t change rooms either.
It means that the customers are responsible for your hotel's problems. There is no one else with this kind of service and problem-solving ability.
Original TextTranslation provided by Google