The worst e-sports hotel in Shanghai. The wifi is stuck, the computer is stuck, there are no popular games, and the problem is solved by procrastination, lying, and quibbles. I have stayed in more than 30 e-sports hotels in Shanghai, and I have never encountered anything like this. Rooms are tight on weekends, so I booked a room around 5pm and paid a little more for the space, which cost RMB 803 per night. Checked in at 7.50pm and found that there was no Diablo 4. I reported it to the front desk, who contacted a third party to download it. During the waiting period, various white screen crashes and no response occurred while playing games. The response was reported to the front desk, who directly sent a configuration table and thought it was a problem with our use. It took 30 minutes before an engineer was sent. The engineer could not solve the problem after he arrived. Contact the front desk, delay and lie all kinds of times, always on the road and discussing. At 9 o'clock, we asked the person in charge to come up. At 10:30, an incompetent front desk arrived in the room to deal with the problem. First of all, the computer freeze problem cannot be solved because it is caused by a third party. The question is that the third party lost contact and the third party did not reply via WeChat. In order to respond to the problem, I didn't know how to make a phone call for an hour. The answer was that I didn't have permission. What would you do if you didn't have permission? When you came, you apologized in various ways, but the problem was not solved at all. Restart the computer. The computer on the current desktop spins in circles for 5 minutes. I don’t know how long it will take if I don’t force a restart. After booting, there is still no news from the third party. Let’s first check whether the download of Diablo is completed. The funniest thing is that a third party downloaded a stress test suit, which is like buying a mobile phone and giving it to the model machine, the kind of plastic toy. Checked in at 7:50 and still didn't solve the problem at 10:50. All kinds of deception, the result is that the computer card cannot be resolved, there is no game, and the download is wrong. If you say it can't be solved earlier, we can leave earlier. It's not short of your rent money. It's rare that anyone can't come to the e-sports hotel for fun on the weekend. We checked out directly and rebooked a room. Because we were delayed too much and there were no good hotels, we took a taxi 35km to another hotel. We didn’t play until 11:30. While waiting for the bus, the front desk wanted us to cancel the order, and the solution they gave us was a check-out fee, saying that this was our best right. You're afraid that we're blackmailing you, aren't you? The red envelope for the taxi fare we took on a rainy day is more than your room rate, not to mention the large and small takeaways we ordered during the period. The time lost is the most important thing. 800 yuan for you, we just want to leave a negative review to warn others. One more thing, the slippers smell really bad and smell like chemicals. Can you not deduct this amount of money? The room rate for a twin room is 800, which is the most expensive in Shanghai. The service and quality cannot be overstated. The computer problem also occurred on both machines, so it was not an isolated case. The front desk also took a video of restarting the computer for a few minutes, but I didn't take it.
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