hahaTriangle
April 9, 2023
On the night of check-in, the service of the girl at the front desk was very good, with a positive attitude towards work. However, due to the tour group, the lobby was very noisy, and almost all the tour group checked in at the front desk. It is suggested that the lobby manager or the front desk can maintain the order in the future. They should ask the tour guide to arrange for all their guests to sit and wait in the rest area in the lobby first, and then call the ID card names to the front desk for orderly check-in!
The sound insulation of the room is very poor. When we opened the door and entered, a female voice suddenly came out of the room at the moment of the transition from darkness to light, which startled us. Later, we found out that it was coming from the phone, and it should be a device to control the curtains. It's very loud but I can't really hear what it's saying. At 12 o'clock in the morning, I wore earplugs and was woken up by the sound of the machine voice broadcasting in the room. Later, I found out that it was the voice coming from the room next door after I checked in! The difference in sound insulation was unexpected! It is recommended that the hotel turn off this voice broadcast sound!
In addition, the door of the room is not soundproof at all, and there is a loud noise when the door is automatically closed. There is often the sound of opening and closing doors in the corridor. It is recommended that the hotel adjust the damping of this door in time!
At around four o'clock in the morning, the hotel robot started to deliver things in the corridor, and was woken up by voice broadcast all the way! It is recommended that the hotel try to adjust all the equipment that does not need to make noise to silent due to poor sound insulation.
Arrived at the breakfast room after 8:00, there were a lot of people, the fried eggs and the staff below were still very positive, but at the same time, we also saw the shortage of manpower. But fortunately, colleagues from other departments of the hotel came to the restaurant to support them, because I saw that the girls at the front desk who checked in the night before were helping people, and I also saw other staff helping fried eggs. This kind of multi-departmental collaboration during peak hours is very positive. However, the reason for the peak of this observation is that the tour group is dining at the same time. I suggest that the hotel can negotiate the meal time of the tour group, and try to let them eat in the first batch or during off-peak hours, because I actually passed the restaurant at 7:30, and saw that there were almost no people eating in the restaurant. The hotel should reasonably and effectively ensure that the tour group and other guests spend every aspect of the hotel in an orderly and comfortable manner at the same time!
We drove into the hotel that night and did not see a security guard guiding the parking. Another security guard was replaced the next day and was very positive. Through the security clothing, we can conclude that there is actually a security guard on the night of check-in, because that person is also wearing the same clothes. But he did nothing and asked nothing that night.
Generally speaking, apart from the poor sound insulation of the hotel, the service is generally satisfactory. Service should also be the long-standing advantage of Kaiyuan. I hope that you can become more expert in the details in time and do better.
Original TextTranslation provided by Google