Anonymous User
April 21, 2023
First of all, I really like the layout of their store. Because it is a new store, I saved it the first time I searched for it. But the check-in experience is really hard to describe. When I checked in for the first time, the room seemed neat and tidy, as if it had been cleaned. However, when you walk into the bathroom, you will find that the toilet has not been cleaned, there are yellow urine stains on it, and there are also footprints on it. When I opened the toiletries, there were other people's hair inside, the washing machine, and hair almost everywhere you could see on the table. Forget it, after sitting for a long time, when I lifted the quilt and wanted to rest, I found that the sheets and quilt had not been changed. In response to this problem, the merchant has provided a solution to cancel the order and check in for free. The second time was yesterday. After what happened last time, the front desk said that there is now professional cleaning, but when I went into the bathroom, the things used by others were not put away, and a big clump of hair was hanging there. When the new store opened, I put the white clothes in the washing machine because I wanted it to be clean. There were only two white clothes. When I took them out at night, I saw that the color of the clothes had changed. I thought it might be a light problem at night, but in the morning I found that the color was even dirtier. So, after giving feedback to Ctrip customer service, the customer service said that they had talked to the merchant, and the merchant said they would call me to handle it. However, I received a message on WeChat saying, Hello, has anything happened? Therefore, my Tommy Brown clothes and UR clothes are considered useless! ! ! Therefore, this store not only has hygiene problems, but other problems are even more serious.
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