Vaya Kuhtai

Unfortunately, we come home from the VAYA in Kühtai with unpleasant experiences. First of all, we would like to say that we are by no means fussy or unwilling to recognize quality and reward it accordingly. When we spend our vacation in B&Bs or small hotels, we know what to expect and what we can expect. Our expectation was correspondingly higher when staying in your house at over 400 euros per day in a double room. The website is incredibly promising, which is why we chose the VAYA in Kühtai and booked it from December 25th to December 30th, 2022. Visually, everything about the premises is as illustrated on the website. Very tastefully and nicely furnished. The room is great and the spa area is also very positive to mention! Everything is very neat, bright and spacious. Towels and drinks were also always available. Unfortunately, that was it... the list of negative points is unfortunately a lot longer. The day after our arrival we already tried to talk to the management of the hotel in order to give them the opportunity to improve. The main message was that nothing could be changed about the service in such a short time. They wanted to apologize for it with free drinks one evening. We noted the following during the said conversation. Service: On arrival there was no explanation or a short tour to show where to find what. Also the signs are not really sufficient or complete. When we arrived with our luggage, we first took the small elevator to the left of the reception. Our room number was not written above, so we went down again, across the hotel to the big elevator. Later we found out that our room could have been reached via a hallway. With a few exceptions, the service team only speaks English. In itself not a problem, but a reference to this would have been good, so that one could have prepared for it. We also had to look for the ski room first and how the locker locking system worked was only shown on request. The locker was stored incorrectly on the room card or a different locker number opened than the one given at reception. Our locker was then also assigned to a guest who arrived later. He just put our skis out instead of telling you, which you didn't come for, which is cheeky! Restaurant: The service team made an effort but was completely unstructured. Explanation of the hotel management: It is difficult to find trained hotel employees, which is why they hire what is available (dental assistants, etc.). However, it should be a prerequisite that the team understands the food and drink menu in German. The question arises why the hotel management does not train the staff sufficiently in such a house and why is it not properly divided up, so that it is not felt that everyone does everything and why?

First of all, we would like to point out that we consciously chose a four-star hotel and not a five-star hotel and our rating is based on that. It was also a bit of a challenge to get a hotel with four stars, wellness and right on the slopes during the ski season for just under €200 per person, with half board per night. Of course, we could be upset that the reception seemed a little overwhelmed upon arrival and there is also a little room for improvement in the parking spaces booked. But overall the staff, including the waitresses and the hard-working employees who clean the rooms, are extremely friendly and helpful. Even if not everyone always spoke German.😉 Overall, the hotel is very tastefully decorated, the rooms are a mix of modern and rustic wood, and the sauna area is more than recommended. The only thing I would perhaps give as advice if someone booked with a view of the hillside. State that you don't want to go to the lower floor. Because you have half a view of a wall and then the slope above it. This is of course extremely advantageous for a skilful break from the slopes directly into the room (if your partner opens the window in time), but it is not quite as nice for the view. All we can say about the food is that it doesn't taste like Michelin cuisine, but we didn't have that included in the price either. Despite everything, it was good, super varied, from all cuisines in the world and always excellent and modernly furnished. All in all a successful stay!! Not five stars, which we hadn't booked either... but definitely four with potential!

Coincidence brought us to the Vaya Resort in Kühtai for three great days of skiing. We were received more than warmly. The hotel manager himself did not hesitate to park our car in the underground car park. Not an easy task, because the house was fully booked even in mid-March. All other employees were extremely friendly and helpful during our stay. The location of the hotel is just great. From the ski cellar it goes directly onto the slopes. The terrace is also perfect for a lunch break in the sun. This is how you can enjoy the skiing days. We were very satisfied!