Planning our mini vacation to Nashville, we chose this location so we weren’t too much in the congestion of downtown and saw it was rated “superb”. Checked in, put us in a room that had a queen bed not the king we booked. Ok, we can tolerate that. 2 o’clock in the morning on our first night my daughter woke me up saying “bugs were crawling on her” and she had one in her hand. Went into the bathroom to take a look and it WAS A BED BUG! Went down to the front desk immediately with it in a piece of toilet paper and he was not shocked by this. Told me he would switch us rooms immediately, but the bug spray for our luggage, bite cream for the bites on my daughter, laundry I had to pay out of pocket for, or any kind of reimbursement to ask the GM who isn’t available on the weekends. The inconvenience of cleaning our belongings most of the day- we lost out on our fun events planned for our mini trip. That was 4 days ago and I emailed GM immediately. Called multiple times since, left messages, and I never got a response. Had to open up a claim on this app which is taking MORE time out of my schedule. Hotel, besides the bed bugs, was “ok”. Great looking from afar but obviously cheaply made and not taken care of like it should with such high traffic. I can say, the cleanest and nicest area within the hotel was the gym- but I think gym/laundry facilities are leased out to a different company who has higher standards. Beyond disappointed in something rated superb.