Holiday Inn Express Rocky Mount – Sports Center

Quick, easy and fast check in. Friendly staff

All staff were very nice. Just didn't seem to be enough of them when trying to do an evening check-in. Had to wait a while for staff to come to the front desk - helping others in a different part of hotel. Clean, renovated, decent free breakfast, nice outdoor pool, quiet.

Excelente customer service, we were graciously greeted. Free parking, free breakfast till 9:30am only

The room we booked wasn't ready so they offered us another at the same rate which we took but those rooms were still being serviced - we ended up with no bath towels (discovered when it was too late to get any) Staff was friendly and helpful.

We will definitely make a point to arrange our next trip to/from Florida so we can stay here again! The room was great, the bed was very comfortable - not super hard like most hotel beds are. The guest laundry and fitness center were very nice. There is even a commissary on the first floor where you can buy sodas, water, beer, snacks and even food to prepare in the microwaves in the room. Breakfast this morning was the best hotel "free breakfast" we have ever had!

I made my reservation with a month in advance. When I arrived with a minor at 9:30pm the front desk informed me that they didn’t have any reservation on my name and that the hotel was full capacity. At that time and with no place to stay 2 hours away from home , tire and with a minor I was send out to the streets in a place that I didn’t know to find a safe place to stay.

Not sure what to start with but as a Hyatt Employee, I'm so glad that I don't work for this hotel and this company! This is my first time staying at the Holiday Inn Express and it'll be the last time!! When I got to the hotel on 3/2 to check in, I noticed 5-6 families on their phones complaining that their reservations got canceled without any notice and were told sorry that nothing could be done. I went ahead to check in and they can't find my reservation either. At this point, I'm very confused!!! The lady working the front desk didn't know what was going on and no Manager was able to assist her. She made a few phone calls to her Manager and no one was able to give her any guidance until one of the customers called the corporate office and they were able to find ways how to accommodate some families. It took us 2 hours to finally get the rooms we needed, and we were late to our daughter's game! On the morning of 3/3, we got down at 6:45 am to grab a quick breakfast before we headed to the Volleyball tournament and got the surprising news that NO Breakfast was available. The excuse was that the Breakfast attendant didn't show up!!! I work in the F&B department at a hotel, and this is beyond unacceptable!! Not sure what kind of Management you have at this property, but clearly no communication and no leadership. I felt very bad for the lady working the afternoon shift on 3/2 but she was put in a very uncomfortable position with no Management to back her up.

It would be nice when there is a volleyball tournament there would be breakfast items ready by 6 am as the players often have to leave early so being able to grab some fruit, muffins, bagel to go would be great Especially since breakfast is included.