Spa Hotels in Malay

"It was our second time staying at Hennan Resort. The first time, we stayed at the Palm Beach, and comparing both, the Crystal Sands room feels outdated. The bathroom is very small, and there’s almost no privacy in the room since everything is visible from outside."

"Everything was great. We had a family suite with 2 rooms, 2 showers, a kitchen-living room with a table, and a veranda where you could sit. Since there were two showers in the room, we never had any issues with waiting turns))). The location is excellent, you can walk to D'Mall. Yes, it might not be beachfront, but considering that stations 2-3 were often crowded, we always ended up leaving anyway. Breakfasts were decent; you could always find something to eat. No pastries, but they had watermelon, papaya, and bananas for fruit."

"This is a wonderful hotel, exactly as described, and the photos are completely accurate. The staff is incredibly friendly and goes above and beyond to ensure a comfortable stay throughout your vacation. Any issues that arose were resolved in minutes. You can tell they truly value their reputation. Just a heads-up: payment at the hotel is cash-only. The hotel's location is absolutely perfect, beyond words. It's right in the heart of all the entertainment and leisure spots, and only a 5-minute walk to the sea. I do want to mention one significant drawback: there was a lot of noise from equipment operating near our room, which was quite unpleasant. You do get used to it over time and eventually tune it out, but it might be an important consideration for some. In the last few days of our stay, the hot water started to disappear, becoming only lukewarm, and this issue couldn't be resolved. Also, the Wi-Fi suddenly stopped working completely on our last night (Friday to Saturday) without any explanation, so we had to use mobile internet until check-out. For us, the breakfasts were a notable downside – the selection of dishes was extremely limited. Coffee was only served from a pot (likely instant), and coffee from the machine was an extra charge. However, after I brought this up, the issue with the coffee machine was resolved. For the next six breakfasts, they made complimentary machine coffee for my partner and me. Special thanks to the entire hotel team and for the lovely daily notes in our room that brightened our mood and made our vacation even more enjoyable!"

"We had non refundable pre paid booking at Soleil de Boracay from 20th to 24th Feb 2026 to celebrate our 47th marriage anniversary. Unfortunately my husband fell ill in January and had to undergo a heart procedure in Feb . We requested trip.com as well as Soleil de Boracay to refund the booking amount and also submitted the medical papers as required. But trip.com and Soleil de Boracay kept passing the buck to each other saying we have to contact the other one for refund. Really disgusted with both for such behaviour. They could have kept the pre paid booking amount for future bookings as this was a genuine distress case and not change of mind."