Featured facilities: Children's pool, Conference room, Cafe
Very Good
1016 reviews
8.4/10
1 night
From TWD 1,343
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9.9/10
Outstanding
GGuest UserTitle: The Ultimate Fun Villa! Non-Stop Entertainment! ★★★★★
Our stay at this Pool Villa was an absolute blast—it was fantastic from start to finish and completely exceeded our expectations! They have 5 rooms and 7 double beds, pretty spacious for up to 14 people.
Top-Notch Entertainment Facilities - A Total Surprise!
This place is more than just a private pool; it's a full-blown private entertainment hub! What our group of friends loved most:
· Private Karaoke System: The KTV setup was awesome with a massive, up-to-date song library. We found all the latest hits, classics, and Cantonese songs
· Retro Arcade Games & Pool Table: The arcade cabinet had so many classic games for a serious nostalgia trip. After that, switching to a competitive game of pool kept the energy high. These facilities really made our trip unforgettable.
Thoughtful Touches That Made All the Difference
Beyond the fun, it was the thoughtful details that truly impressed us:
· Water Dispenser in the Kitchen: Incredibly convenient! No need to boil water or buy loads of bottles. Having instant hot and cold water on tap was a game-changer.
· Luxurious Bathtub & Bath Salt: The biggest sweet touch was the owner providing bath salt for us! After a full day of activities, sinking into a fragrant, hot bath was the perfect way to unwind and felt like pure luxury. This small gift added such a personal, caring touch.
Verdict: We Will 100% Be Back!
This villa perfectly combines a luxurious private space, premium entertainment, and heartfelt service. From swimming to singing, gaming to soaking, everything was seamless—we never had to think about what to do next.
I will HIGHLY RECOMMEND this place to all my friends. Whether it's for a big group hangout, a family gathering, or a special celebration, this is the perfect choice. Thank you to the owner for creating such a wonderful space for making memories.
GGuest UserBooked this apartment for its location and also because it was almost brand new.
Positives:
+ Location - close to town and very convenient
+ It's almost brand new and low occupancy so very quiet and amenities in building are brand new although things like spa pool and atapchi pool are closed.
+ Good customer service from IWH. Customer service officer Dee was very helpful and friendly.
+ Cukcoo water dispenser in unit which is great was getting both hot and cold drinking water.
+ Branded appliances.
Negatives:
- Apartment's furnishing wasn't great. Dining stool has this metal strip around it that is sharp and actually cut my daughter's leg.
- Mattress was ultra hard while pillow is too soft.
- While towels and shower gel and shampoo is provided, there is no handwashing soap provided.
- Towels provided are fairly low quality and one even had cigarette smell which we asked to be replaced.
- While we appreciate the separate shower cubicle and toilet, there is no curtains to separate the bathroom area and the living area making changing clothes coming out of shower abit of a hassle.
- Water pressure is not great.
Overall, while the price is good, this we feel is one of those case where the apartment looks much better in photos than actual due to the budget friendly furnishing used.
DDatin AisyahGohStayed at Hotel Casuarina recently and had a pleasant experience. The room was comfortable, and spacious. The location is convenient with easy access to nearby shops and food places. Breakfast was good with a decent variety of choices. Overall, a comfortable stay but cleanliness need to improve.
SSANTHANALETCHUMY MANIAMI love to stay in this property as the priority host was prompt in replies, maintained cleanliness of the property. The check in and check out process was easier. Ample of parking. Indoor swimming pool was amazing. I highly recommend this unit to everyone. I will rebook this unit as well.
JJ..CThis was my second stay here, and I still love the spacious room. Everything was perfect overall. 🤩
This time, we were a little unlucky because the room suddenly had a blackout in the middle of the night while we were sleeping. The next morning, after we called the service counter, the staff came to check and found that an electrical wire had burned out.
They kindly offered to let us change rooms several times, but since we were checking out soon, it was fine for us to stay. The staff also apologized sincerely during check-out.
Despite this small issue, I would definitely stay here again because the location is excellent, very close to tourist attractions and the highway.👍
RRay ToshiroEven though the hotel has been established for decades, the rooms are still fresh and clean. I read not so good reviews and many occasions I was reluctant to book. This time around I decided to give it a try and was amazingly surprised how wonderful it turned out to be. I will definitely comeback again and stay at Hotel Excelsior. Receptionist at the front desk was helpful. I purposely took photos of the room when I entered to show others what a difference it made my day. Ignore the other reviewers and note many be the management took notice and has improved since then ☺️
GGuest UserTypical ‘Airbnb’-like experience , everything is digital, just follow instructions you’ll be fine. Online WhatsApp to contact the management team, they are pretty responsive.
2 issues
Our unit in 08-07A, the common toilet started to stink after a shower, think the plumbing needs to be rechecked. Strangely the stink went away the next day after the toilet dried out by itself.
The car park for this development is REALLY NARROW and u have to park designated lots. We drove 4 levels up and sharp turn saw many cars scratch their side on the pillars. Not the fault of the accommodation but be wary if u r driving a car and a new driver, go SLOW!
Good stay overal
AAnonymous UserOverall, the stay was disappointing due to several maintenance and cleanliness issues:
Master Bedroom: The ceiling fan was not working, and there were ants and mosquitoes present.
Room 2: The mirror was broken.
Room 3: No hangers were provided.
General: The hair dryer was damaged and unusable.
Gym Facilities: The gym is very run-down, and many machines are not working.
Toiletries & Linen: Only hair and body shampoo were provided. Towels were old and worn out, and the bedroom sheets were not very clean.
On a positive note, the infinity pool is nice and well-maintained, which we did enjoy.
However, the issues above significantly affected our comfort and overall experience. Proper maintenance, cleanliness, and better provision of basic amenities are strongly needed for future guests.
MMandy Lim llsUnfortunately, our stay was not as satisfactory as we had hoped.
The parking instructions were unclear. We were told to park at a designated lot, but upon arrival, the designated level was not yet open due to ongoing piping works. This caused unnecessary inconvenience and confusion.
In addition, the entire building appears to still be under renovation. The flooring in common areas was covered with protective sheets and the environment was extremely dusty. As we were travelling with a young baby, this was particularly concerning for us. We do not feel that the property is fully ready for guests, especially families with infants.
Inside the unit, there were also quite a number of black ants, which was frustrating and affected our comfort during the stay.
Overall, we feel the apartment may not yet be ready to be rented out in its current condition.
GGuest UserThe stay was good except that the location is next to the highway and we could not sleep well due to the loud traffic noise. Suggest to install noise cancellation windows for all the room. Else the stay will not be pleasant and will affect your business.
For your consideration pls.