Somerset Suzhou Bay Suzhou

Somerset Suzhou Bay Suzhou Reviews

Somerset Suzhou Bay Suzhou

Block 3, No.99 Youxiang Road, Wuzhong Economic Development Zone, Suzhou, Suzhou, ChinaView Hotel Details
Somerset Suzhou Bay Suzhou
Somerset Suzhou Bay SuzhouSomerset Suzhou Bay SuzhouSomerset Suzhou Bay Suzhou
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Somerset Suzhou Bay Suzhou Guest Reviews

4.7/5
Amazing
525 Reviews
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(525)
Positive reviews(511)
Reviews with photos/video(156)
Large rooms(81)
Many amenities(31)
Loved the view(25)
Convenient parking(18)
Perfect for families(17)
Near shopping area(14)
Awesome kitchen(12)
Excellent room layout(9)
Negative reviews(14)
donia**
1-Bedroom Premier
Checked in May 2024
Family
81 Reviews
5.0/5
Outstanding
Posted on May 28, 2024
Very nice hotel, suite has good layout and comfortable size. Front desk staff provided good service, breakfast is great with good quality of food.
Response from Property: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Ob
1-Bedroom Executive
Checked in May 2024
Friends
5 Reviews
4.0/5
Very Good
Posted on May 16, 2024
They need to clean the hotel a little better. Found hair on a two of the rooms booked. Also the second day, the cleaning wasn't done right. We had to call for them to vacuum the carpet again
Response from Property: We are truly sorry to see the 4-star rating you gave us. While this score indicates some aspects met your satisfaction, it clearly shows we did not fully meet your expectations in key areas. We value every piece of feedback we receive and would love to hear more about what specifically disappointed you. Please let us know how we can improve. We are committed to taking your suggestions seriously and working hard to enhance our services, ensuring your future experiences reach a five-star standard. We look forward to your response and sincerely hope to have the opportunity to regain your trust. Thank you once again for your valuable feedback!
Bongi
1-Bedroom Executive
Checked in May 2024
Friends
8 Reviews
4.0/5
Very Good
Posted on May 9, 2024
The rooms have everything you need and they are nice and spacious
Response from Property: We are truly sorry to see the 4-star rating you gave us. While this score indicates some aspects met your satisfaction, it clearly shows we did not fully meet your expectations in key areas. We value every piece of feedback we receive and would love to hear more about what specifically disappointed you. Please let us know how we can improve. We are committed to taking your suggestions seriously and working hard to enhance our services, ensuring your future experiences reach a five-star standard. We look forward to your response and sincerely hope to have the opportunity to regain your trust. Thank you once again for your valuable feedback!
Pronoy
Studio Premier
Checked in Mar 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Mar 3, 2024
Fantastic environment, quiet and calm. If you want to spend some quality time without any chaos that is the place you should choose. The hotel staffs are also friendly and some of them can speak English which is good. The rent is also within budget (actually you will be amazed after seeing the amenities inside the room). From my perspective, I will rate 10/10.
Response from Property: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Guest User
1-Bedroom Executive
Checked in Oct 2023
Family
2 Reviews
4.5/5
Great
Posted on Oct 6, 2023
Place is really nice room is also clean, got free upgraded so it was a plus! Although it is far from the city that makes it a bit inconvenient if you want to go to the leisure places in Suzhou. But, overall I am really satisfied with the service and environment is also really peaceful perfect for a short healing! I will definitely come by again next time!
Response from Property: Dear guests, thank you for staying in Somerset Suzhou Bay Suzhou Service Apartment, thank you for your recognition of us, we are looking forward to your next visit, hope to bring you a perfect stay experience!
Sebaa
Executive Suite - 1-Room (2 beds)
Checked in Mar 2024
Family
22 Reviews
4.2/5
Very Good
Posted on Apr 23, 2024
The hotel rooms are quite huge a kind of suites. For a reasonable price. Overall ok
Response from Property: We are truly sorry to see the 4.2-star rating you gave us. While this score indicates some aspects met your satisfaction, it clearly shows we did not fully meet your expectations in key areas. We value every piece of feedback we receive and would love to hear more about what specifically disappointed you. Please let us know how we can improve. We are committed to taking your suggestions seriously and working hard to enhance our services, ensuring your future experiences reach a five-star standard. We look forward to your response and sincerely hope to have the opportunity to regain your trust. Thank you once again for your valuable feedback!
Solo_Leo
1-Bedroom Executive
Checked in Aug 2023
Business travelers
97 Reviews
5.0/5
Outstanding
Posted on Oct 2, 2023
a bit far from city center, but place was great
Response from Property: Dear guests, thank you for staying in Suzhou Shengjie Suzhou Bay Service Apartment, thank you for your recognition of us, we are looking forward to your next visit, hope to bring you a perfect stay experience!
hinghinggg
Studio Premier
Checked in Jul 2023
Family
9 Reviews
5.0/5
Outstanding
Posted on Jul 21, 2023
Good!!!!!
Daiqian
1-Bedroom Premier
Checked in May 2024
Family
3 Reviews
4.2/5
Very Good
Posted on May 20, 2024
The room is very large, with refrigerator, microwave and washing machine. Ask the aunt to get an extra quilt. A two-meter bed is enough for a family of three. If you bring children, the front desk can provide children's slippers. The bathroom has a shower and a bath, but the toilet smells a bit. Children over 1.2 meters need to pay 35 yuan for breakfast, which can be deducted from the deposit when checking out. Breakfast is on the 28th floor, with a good view. Stayed for two nights, the only drawback is that the cleaning aunt threw away all the used disposable items in the bathroom basin, including the non-disposable large toothpaste brought by the children themselves. I wanted to brush my teeth at night, but there was no toothpaste... I could only look around and find a small toothpaste in the slippers given by the front desk. I used it first😑
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Response from Property: We are deeply sorry that we failed to provide you with a satisfactory stay experience. We take your feedback very seriously and promise to take necessary measures to improve. In order to compensate for your poor experience, we sincerely hope that you can contact us. Please trust that we are committed to ensuring your satisfaction and hope to have the opportunity to serve you again to show our improvement and commi**ent.
Guest User
1-Bedroom Premier
Checked in May 2024
Friends
1 Reviews
5.0/5
Outstanding
Posted on May 6, 2024
Stayed for 3 days and 2 nights. Very satisfied with the environment and service attitude. Especially the breakfast was rich and clean, and tasted good. Thank you. I will definitely stay here next time I come to Suzhou. I have recommended it to my friends.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Somerset Suzhou Bay Suzhou. Thank you for your affirmation of us, and thank you for your valuable comments and sharing your stay experience with us. We look forward to your next visit and hope to bring you another perfect stay experience!
Guest User
Executive Suite - 1-Room (2 beds)
Checked in May 2024
Friends
14 Reviews
5.0/5
Outstanding
Posted on May 5, 2024
Very satisfied. The hotel lobby is very grand. The rooms are large. The facilities are very new. The service staff are smiling and have a good attitude. The restaurant environment is comfortable. The dishes are fresh and taste good. There are small wontons that I like to eat. I stayed for two days. The dishes changed every day. It is worth recommending (๑>◡<๑)👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Somerset Suzhou Bay Suzhou. Thank you for your affirmation of us, and thank you for your valuable comments and sharing your stay experience with us. We look forward to your next visit and hope to bring you another perfect stay experience!
Guest User
Executive Suite - 1-Room (2 beds)
Checked in May 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on May 3, 2024
Went to see the hotel booked by Orange Sky Golden Harvest, because it will be more expensive than usual during the May Day holiday, which is also normal, it is the same everywhere, but compared with the cost performance of other places in the city, it is definitely acceptable. There is a large French window in the living room with a wide view, and there is also a kitchen, which is absolutely very useful for my husband. He can smoke in the kitchen as soon as the range hood is turned on, and he doesn't have to be chased out. The toilet is also very clean, and the facilities and equipment are also very complete. The attitude of the buffet waiter in the morning is also very good. 4.9 points, 0.1 point difference is mainly because I am afraid that you are too proud, haha ​​😊
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6/7
Response from Property: Dear guests, thank you for staying at Somerset Suzhou Bay Suzhou. Thank you for your affirmation of us, and thank you for your valuable comments and sharing your stay experience with us. We look forward to your next visit and hope to bring you another perfect stay experience!
Xiaozheng12345
1-Bedroom Premier
Checked in Apr 2024
Family
27 Reviews
5.0/5
Outstanding
Posted on May 3, 2024
The hotel apar**ent under Ascott~ The hotel has convenient parking. The front desk staff is very enthusiastic. The room is clean and tidy The facilities are complete and the breakfast is also good👍 It is next to Taihu Central Square and very close to Swan Island
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Somerset Suzhou Bay Suzhou. Thank you for your affirmation of us, and thank you for your valuable comments and sharing your stay experience with us. We look forward to your next visit and hope to bring you another perfect stay experience!
MAGGIE_YU
1-Bedroom Premier
Checked in Mar 2024
Other
10 Reviews
5.0/5
Outstanding
Posted on Mar 31, 2024
The room is large and clean, with a reasonable layout and complete kitchen facilities. In short, I am very satisfied and will continue to choose this apar**ent hotel next time. The package also includes afternoon tea and handmade DIY at the Dajing Bookstore in the opposite shopping mall, which is very cost-effective.
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6/13
Response from Property: Dear guest: Hello! Thank you for your trust in Somerset Suzhou Bay! Thank you for your generous compliments! Somerset Suzhou Bay is your most beautiful and warmest home in Suzhou. Remember to come back often when you have time.
Guest User
1-Bedroom Executive
Checked in Apr 2024
Family
20 Reviews
5.0/5
Outstanding
Posted on May 4, 2024
Super good hotel apar**ent, washing machine, refrigerator, integrated kitchen are all available, very suitable for family travel, the room is clean and tidy, feel at home, the breakfast room environment is good, will stay again.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Somerset Suzhou Bay Suzhou. Thank you for your affirmation of us, and thank you for your valuable comments and sharing your stay experience with us. We look forward to your next visit and hope to bring you another perfect stay experience!