Lavande Hotel (Suzhou Renmin South Road store)

The room is clean and odorless. The service attitude of the lady at the front desk was very good. She guided us on the tourist route and was gentle and patient. It was also very convenient to eat next to it. The taste was also good. I will come again next time!

The hotel environment is OK. When you book the elegant king-size bed room, please pay attention. As soon as I entered, the front desk told me that the elegant king-size bed room is on both sides of the elevator. They upgraded my room, but the promotional pictures of the elegant king-size bed room and the layout and pictures of the room 506 after I upgraded are exactly the same. Unless the hotel admits to false advertising, it is not an upgrade. There is also a fat woman at the front desk, hereinafter referred to as "fat". I booked it on ** before, and then compared the price with Ctrip. Ctrip is cheaper. More than half an hour before arriving at the hotel. I checked out **. When I entered the hotel, I also said that I booked it on Ctrip. After we put our things away, "fat" called me angrily and asked if you were going to check out? I said no, and he said that you have already opened the room and checked out **? The attitude was extremely bad, just like a quarrel. There were other guests staying next to me, which made me extremely embarrassed, as if I was greedy for cheapness. Later, I showed him the time when my ** refund arrived at 10.47. I got out of the subway at 11:25 and arrived at the hotel at 11:30, so the mistakes of the online platform and the hotel should not be borne by me. I informed Ctrip of the reservation as soon as I entered the hotel, and they opened a room for me. In the end, I was scolded by this "fat woman" in front of other guests for no reason. Is this the service industry? Shouldn't Lavande improve the training of its front desk staff? In short, people who stay in this hotel should be careful of the "fat woman" because her attitude is very bad! ! ! ! !

This is the first time I have seen such a dirty carpet in Lavande. The front desk service is not very good.

I've stayed at Le Fong so many times, and this one is the worst. I just took two photos, I won't mention the bath towels and stuff.

The room is clean and tidy, and the service attitude of the front desk guy is very good. Thumbs up! I often stay here on business trips. I feel like home... I recommend staying here

Good sanitary conditions, good service, nice environment, I recommend everyone to stay here.