Louisa Lodge & Purbeck House Hotel

Comfortable, spacious and above all, clean hotel room with lots of furniture for storage. We enjoyed our stay with you immensely and found the staff approachable and friendly when we stayed this week for an out of season active long weekend.

The hotel is beautifully situated with well kept grounds in the centre of the town. We had a warm welcome. I can thoroughly recommend this hotel.

The hotel is a great character building in a great position in Swanage my wife and I had a lovely stay for three nights over the New Year with a very comfortable and warm room. the breakfast was a very filling and well cooked. All the staff are extremely friendly and helpful and made our stay a delightful experience. We have stayed at this hotel a few times in the past few years and it always meets our requirements and expectations.

Even though it was situated in the middle of Swanage, and therefore handy to walk to restaurants and explore the the town, it was quiet. Stayed in the annex where the room was large and very comfortable

Very close to town centre, railway station and beach. Staff were very helpful and friendly. The grounds were very nice and well kept. The rooms was clean and comfortable. Excellent car parking available. Not very enthusiastic about the continental breakfast on my second morning, but I guess thats just a personal thing.

Great location, excellent breakfast. Staff very friendly. Areas of consideration. Would be good if the hotel provided food in the evening. We could have done with a couple of glasses in our room, and a box of tissues. However the overall experience exceeded expectations! would definitely return

Property on the whole was good. There were so many choices for breakfast- it all looked delicious We both had the full English breakfast - it looked realy delicious - unfortunately when we received it , it was stone cold. Very disappointing.

Great location but took some finding due to the main entrance to the car park having been dug up. Building needs some TLC and bathroom needs upgrading. Breakfast was a lukewarm selection, and the juices tasted of fizzy water having been added, not very appealing. The tub of Special K was just a tub of dust and crushed cereal. Needs more attention and it could be a lovely venue.

I want this to be balanced and not moany, so let’s start with the positives: - hotel in a great central location and very convenient for both the town and the station - staff were pleasant and helpful, apart from the below - rooms are borderline dated, but ok. Shower great! - breakfast was good Now not so good On arrival I was told that breakfast was not included and would be £15 per adult and £10 per child which surprised me a bit as I could remember a picture of breakfast on the bookings and this influenced my decision as the room wasn’t cheap When I checked this, the booking clearly said breakfast was included so I went back to reception in the morning - to be told that breakfast was never included, but the receptionist conceded that we could go for breakfast and they’d look into it - despite me showing the email confirmation. In the restaurant I had the same challenge from a member of staff quite loudly in front of everyone else. Then again by the owner, again in front of everyone and said I understand you have a problem, to which I said not really, only to be told that everyone pays for breakfast and the manager would want to see me before we left … somewhat humiliating. The receptionist checked in with the manager and before breakfast came over and quietly apologised …. As breakfast was indeed included. The staff were the same very nice people after. No apology so far from the owner Soured the experience somewhat, not enough space as I’d like to offer advice