Glarros OldTown

Very bad service. I booked and fully paid but they resell my room to other people. They also no refund to me. BIG SCAMMER...

Waiting for tour. Needed restroom. They sed "they have none". Doubt I'd stay here given a choice. There's an unspoken rule that tourist establishments look out for one another. I'm sure that if one of their guests stopped by the Marriott where WE were staying, they'd be treated more welcomingly

The hotel is terrible, it was the worst experience in Tbilisi !!! The service is low, the staff is unhelpful, rude, doesn't know how to do their job. We wait for hours to check-in, although guests came after us and were checked-in before us, we still continued to wait, the employees constantly come up with a reason to refuse us! We made a huge mistake by deciding to stay in this hotel: also no cleanliness, the hotel is so dirty, even when we ask the staff to bring something, they say we’ll bring it later, not attentive workers at all!!! Our impression of this hotel is disgusting, it's impossible to call it a hotel at all,all the reviews on booking're good, we were recommended this hotel, but the reality is completely different, don't even think about booking this hotel if you don’t want to ruin your holiday, we came for the New Year to celebrate the holiday, but we got nothing but nerves!

Deluxe room for three, with a extra bed was fine, clean, comfortable beds, great shower, late checkin fine, the building is great for Tblisi old town, close to touristic places, people are friendly, front desk is great, highly recommending.

I booked ' Deluxe King Room' and the first night I realised that I was not sleeping on a single king size mattress as in the middle of the bed it was not flat. In the morning and for the benefit of the doubt, I removed matress cover & bedsheet and I found out that my matress was not single but two twin beds zipped together. Next morning I asked politely reception whether my booking was for deluxe king room and they confirmed that it was indeed. When I showed them a photo evidence with the twin beds the answer was ' Oh you felt it?'. When I asked whether they gave me a twin bed instead of king bed the answer was ' Oh the designer made it like this for convenience'. Obviously I did not buy what reception answered to me as an excuse and I was deeply disappointed. I felt mislead also because while I was walking in the corridor I glimpsed into the room next to mine - the door was open and cleaning lady was in. The room was much bigger than mine ( my deluxe room was 23 m2 but i doubt it) and I'm pretty sure that the bed was not two matresses zipped together. In a addition to my story I will agree with b) carpet is full of stains/dirty which is unacceptable for a new hotel c ) reception is not really welcoming for a 5 star hotel ( as advertised) d) There is no Smeg fridge as shown in the booking pictures. I was expecting much better treatment, provided I stayed in the hotel for 6 nights!!! 2 Stars for the positive attitude of breakfast room staff and for its convenient location. Next time in Tbilisi somewhere nicer and friendlier!