Crown Sea Apartments

We rented a room for 3 adults. The room had one large bed sufficient for 2, and no place or option even for a folding bed. The bed took up 90% of the room. The person working said she was new and had never seen the rooms, and since it was Saturday afternoon her religious boss will not be available until 8 am on Sunday. Moreover, the tiny room was not clean. Huge disappointment. The room was definitely not like advertised, and inappropriate for 3 people. Very deceiving!

Location amazing. Room ok. Not the cleanest but for the price perfect. Staff pretty horrible. Manager tried to charge us for an extra night, took over an hour for a person to let us in (it was Shabbat but they knew we were coming) and the hallway is a very strong flowery smell that will make ur nose burn. But even with all these items I would still go back bc the location and price are amazing.

Unfortunately I had a bad experience in this property, as they didn’t honor the original booking forcing me to find a last minute alternative for the first out of 3 nights. Due to some supposed confusion, my studio room was given to someone else and I was offered to instead sleep in a bunk bed in a shared room with shared bathroom, in very poor condition and without even a locker to store my personal items. I had to find a different place to sleep the first night and manage to get the studio for the other 2 nights (would have cancelled and looked for something else for the whole stay but most other places were fully booked and prices were 4 times higher than my booking). I actually confirmed the reservation and arrival time with the property the day before, but obviously this didn’t help. The studio was small and of low quality. On the other hand, the location is excellent, just steps away from the beach. The receptionist Mao was very friendly and did his best to help me during this undesired situation. However, i would never consider staying here again and would definitely not recommend this place to anyone else.

I made a note to the property that we are arriving late in the night but by the time we arrived, the reception was already closed. I tried calling their number but no answer. It was already close to midnight and it was dark and cold outside. We had no choice but to book to a nearby hotel. I then contacted them again in the morning to confirm that we are continuing our stay only to be told that they can no longer accommodate us as they are fully booked and they have given our room to someone else. I asked to speak to the manager, but that receptionist said even the manager won't be able to do anything. They said they will look for a room in a different apartment, but I didn't see that happen as they never got back to us. It was so unfair and unacceptable on our part (plus the fact that I am pregnant and stressed with no place to stay in the middle of the night) as they made no effort to communicate with us or tell us in advance that our booking was disregarded for no reason at all. Avoid at all cost!

They didn’t have our room ready even we arriving in the morning next day.

Clean. Helpful