Traveling during the National Day holiday meant crowds everywhere, which often leads to issues with hotel hygiene and service management. This time, I booked a Hampton family room, mainly for its location and the Hampton brand, even though the price was triple that of off-peak seasons. However, I was very disappointed after checking in.
Pros:
Right outside are Jiefang Bridge and Century Clock. You can walk to Jiefang Road and the Italian Style Street. The rooms are on floors 47 to 50, offering a view of the Haihe River nightscape and a panoramic view of Tianjin. Tianjin Railway Station is a 10-minute walk away.
The check-in staff were quite friendly. When we arrived around 12 PM, our room wasn't ready, so we left our luggage and went out. About 50 minutes later, the hotel called to inform us that the room was ready. Good communication. When checking in at night, they noticed our child was older and offered a complimentary breakfast. Thank you.
Areas for improvement:
The room was very small. Once the sofa bed was unfolded, there was barely any space to move around. For a double bed and a sofa bed, only four pillows were provided. There was no non-slip mat in the bathroom; we had to call to request one.
At breakfast, when we swiped our room card, we were told there were only two breakfasts for our room, and the complimentary one given at check-in was not noted. It took two rounds of communication to resolve this.
On the second day, we requested a quick cleanup before heading out. When we returned to the room that evening, we found that only some consumables had been replenished, such as towel changes and mineral water refills. The room itself wasn't cleaned; trash and waste paper were left where they were. The sofa bed was also not tidied.
The hotel lobby restroom was out of order (it was marked as under maintenance and unusable for all three days of my stay). Guests had to go back to their rooms to use the restroom. If you had already checked out, you would have to follow staff to the restroom in the office area on the third floor.
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