Guest User
January 3, 2024
Imagine our exhaustion after a rough and bumpy 20-minute drive from the main road, only to arrive at our booked hotel late at night and be informed that all rooms were already occupied, and “OUR RESERVATION COUND NOT BE FOUND", although we definitely booked two to three weeks ahead of time, and have a printed confirmation with us from the website that we booked thru, stating “PAID IN FULL AMOUNT”. And our credit card was also charged in full amount when we made the booking. FRUSTRATION is barely enough to describe the whole predicament. The indifferent staff blamed the owner, claiming that “cuz the boss is crazy. she is mad”, whom managed the place remotely with absolute and apparent apathy. Promises of a solution dissolved into thin air, (because they have no spare room left at all), forcing us to scramble and struggled to find another very sketchy accommodation to spend the night. The most incredible and horrendous thing is that so far we HAVE NOT RECEIVED A SINGLE PENNY OF REFUND after almost SEVEN DAYS. We are in contact with the website we booked the hotel through, and will try our best to get our money back. Apparently, this property fell into new hands 6 months ago, and the previous owner's good reputation is being exploited to lure guests while the place crumbles. Six months of time under the new ownership is adequate to tarnish this hotel's once-stellar reputation. Proceed with EXTREME CAUTION if you consider this hotel for your stay. Choose wisely and avoid repeating our misfortune. Last but not least, I just wanted to say one last thing to the hotel crew (especially to the dearest owner): KAHWOUD!!!!