Best Western Plus Travel Hotel Toronto Airport

The hotel is new and the rooms are great – clean with a nice atmosphere. Parking is convenient. The staff are warm, thoughtful, and attentive; they answer all your questions. It's also easy to find gas, food, and places to walk nearby, and the hotel surroundings are beautiful.

Had an early flight, so I booked this hotel near the airport. They offer a free breakfast starting at 6:30 AM, which was perfect because I could eat and then catch their free airport shuttle! It's a great value for money hotel.

I only booked this hotel because of the free airport shuttle, but the front desk phone was always unreachable. I ended up spending $20 on an Uber to get to the hotel myself. When I complained at check-in that their phone wasn't working, the front desk casually said, 'The phone is broken.' Even the network call through Trip.com was useless; it would connect with good signal on their end, but they wouldn't listen to anything I said, and just ended with, 'I'm hanging up now.' Seriously think twice before booking this for a layover!

I usually stay at this hotel when I'm in Toronto. This time, their airport pick-up service wasn't available, so I just took an Uber, which was pretty convenient. The environment is clean and tidy, and the facilities are complete. The hotel staff are quite friendly!