Hotel de Susana and Resort

Spacious hotel. Spacious rooms. Nice ambiance.

Very unclean. We checked out a day early because it was truly that bad. We had a total of two towels and the both had holes and smelled like mildew. I rarely give a bad review but I have to be honest.

Is there anything not disgusting in this hotel?? Well: The breakfast was actually very good. From the moment you enter this property you get dazzled by grandness. Ten entrance way, grand lobby and even the room itself is enormous.. It could easily be one of the most impressive hotels in the country, if it weren't for the terrible state it's in. Bed sheets, seats, bathroom.. even the floor was disgusting. We named the large cockroach in our room "conny" as a joke, but we even didn't dare using the water as the tap seemed to explode on first use (indicating it not being used for a long time and probably containing salmonella).

The bed was not that comfy. Bedsheets used were of very low quality. Only one sheet used as bed cover and one very thin sheet as blanket. Wifi was very slow. No working telephone inside the room. Not worth the price.

Beautiful resort - awesome pools and great food

3rd stay here....will be back

The pools were great, very well maintained and clean. Upon entry into the main entry there was water leakage from the ceiling in many places. We ordered the presidential suite and we paid a very high price for this room, but thinking it was the last room available it was the best. How wrong we were. One slightly larger than average room with a couch and a double bed. No security deposit box, room service phone was dead, the tv was blasting loud and no batterys to use the remote control. They said they would replace but never did. Weirdest thing was the wardrobe was inside the bathroom. Bathroom was one of the worst we stayed at for the price tag. The plumbing was terrible. Water kept stalling and stopping in the shower. Hot to cold very fast. The walls were absolutely filthy. Smudge marks from dirty hands and lipstick decorated the walls. They boasted about breakfast but when we arrived we had a small menu and only one meal to choose. I ordered need tapas which was a small plate with half cup of rice and for small slices of beef. Along with a third of a slice of pineapple and a egg. The coffee was free with the orange juice but staff would not refill the almost empty jugs unless more guests arrived. So basically we drank 2 small glasses. Staff would not assist you once your breakfast was served. Upon checking out we complained to staff who already knew about the room problems. But sorry no refunds or partial refunds. The whole experience was absolutely terrible. Scammed good

So we spent one night on this hotel to enjoy the change of scenery & the pool. The room looks nice but with some cosmetic issues but tolerable. The phone don't work, the staff forgot to send us our toiletries & even the shower rug...but its still tolerable. We had our dinner at the hotel's restaurant & this is where I have some issues. We are on a budget, so I just wanted to make it clear. we asked what is their best seller & the tattoed waiter guy told us its calamaris & lechon kawali..hmmm...that's odd. But I just thought maybe this is the fave hangout for drinkers and they order mostly pulotan. We went for lechon kawali & ramen soup. It took almost 40 minutes for it to be served and when the food was finally served my "kareness" immediately kicked off. The lechon kawali is a small serving. I mean, thus the server can not analyze that we are a group of 2? he would have informed us ahead. Mind you, this food came so simply without any garnish or some greeneries aside. It is when the ramen soup was served that I shook my head. It taste like Lucky Me instant noodles with egg. And no spice, garnish and any other in it. Yeah I know, its the cheapest in the menu but come on...its not less than 300 php per serving. So if you want to come over to stay in this hotel. Just dont expect much OK? Luckily, the cool weather & the pools are nice.