Hotell Wilhelmina

Ett ganska slitet hotell med trist uppsyn. Detta hade kunnat ursäktas om bemötande och service varit något så när engagerat, vilket inte var fallet.

Overall it was a poor experience at this hotel and I would not recommend anyone waste their time or money. I thought some of the other reviews were a bit dramatic but after our stay I can see their point of view. We decided to book at this hotel because we had spent a week driving around Vildmarksvägen and thought it would be a nice stay to end with a few drinks and a good meal. I have to mention some positives, the rooms were clean beds were comfortable, bathrooms are a bit dated but functional (apart from the fact that the light switch is located in the shower) and the view over the lake was nice. When we eventually got the keys to the room we realised that there was no bar fridge as advertised and no basic toiletries apart from hand soap. I also noticed some of the room temperature mini bar items were a few months past their due date and the roll of chocolate looked like someone had opened the roll, taken one piece and then shut the packet again. We arrived early (2 hours before check-in) so didn't expect to be able to get our room earlier but thought we would ask. No one was in the reception so we rung the bell twice, waited for 15 minutes, and no one showed. We decided to go grab a drink at the bar, had to ring the bell for that as well. After being served we had our drinks and after about 30mins went back down to the reception. No one there again, so we rung the bell again, no answer. After a few more minutes another couple came in and then somone came after they rung the bell and it was the same guy who served us in the bar on the floor above. No wonder he couldn't hear the reception bell. After being told we couldn't check in because the room wasn't ready we decided to wait in the lounge for just over an hour before we could check in. Other people joined waiting to check in. A couple then arrived at 14:50 asked to check in and were told the rooms still weren't ready... Then conveniently all of the rooms suddenly were ready at 15:00. A few days before our arrival we contacted the hotel to see if we needed to book a table at the restaurant. The hotel confirmed we could book a table and also pre-book our meals if we liked, so we went ahead and did that. We arrived a couple of minutes before our booking. We waited about 5 minutes before the couples in front of us were greeted. One couple had booked and were shown to their table. The other couple hadn't booked and got told to go sit down anywhere. After waiting another 10mins we were then greeted by one of the staff, who informed us that the restaurant was full and there was a miscommunication. They could not help us or the 2 couples behind us who had also booked, so we all went to the pizza place down the road instead with better customer service and not overpriced.

This place is fine if you are in town. But could be so much better. Great views, friendly staff and very clean However, place needs renovation. Rooms are very small and outdated and public areas need some money spent on them to allow guests to make most of fantastic location

Lovely hotel, but I did have an electrical outage for about 2 hours.

Bra frukost, fin relax. Mycket god mat på restuarangen.