Michaelynn
April 15, 2024
Check in, quick & easy. Very disappointed by misleading photos of pool area, it looked like a hot tub, which is a must have for me, so imagine my surprise when informed there was no hot tub, it's a kiddie pool. VERY DISAPPOINTED. We were able to offload the luggage at the front desk & my son took it to the room while I parked in the on-site parking garage. A nice convenience. Location is great.Entering the hotel from the parking garage requires a room key. Nice level of security. the halls were narrow, a little dark, & potentially dangerous. Not very inviting. Entering our room felt like entering a mechanical room. Very tight living area, poor use of space. Bathroom was very, no counter space, & very low ceilings w/ damage to tiles. Had a balcony w/ partial ocean view, nice. TV didn't work @1st but fixed quickly. Beds not comfortable, small for full, & noisy.AC works well pretty loud.Beach access was fantastic. Breakfast TERRIBLE. felt rushed. Ice machine on our floor out off order.@1104 on day of departure staff was knocking on the door telling us to get out. Very disappointed overall. Staff at check in were wonderful. Front desk staff called to let me know i had left something of significant value. Held it until i could get back to pick up. That was greatly appreciated. Charged a resort fee for a hotel. DEFINITELY NOT A RESORT. Wanted to add photos but its not responding to clicking the button.