Balletti Palace Hotel

As soon we walked into the lobby it smelled like a dirty ashtray. Thanks God, we had prepaid and check in was expedite. The parking was across the street from the hotel and it was in a safe location. The room was comfortable and very clean and no cigarette smell. Breakfast was simple but good. The staff was friendly and helpful.

This property was well located, close to the train station and the historic center. When we arrived the street was very dark. The front desk person did not speak any English at all, and she could not find our reservation. I told her I had booked one room with one double bed and one twin bed. We got a room with two twin beds. After a very long day of travelling I had no energy to argue with someone who couldn’t understand anything I was saying. The ******* page says hotel has an on-site restaurant. We head there for dinner because we are starving and although there are many many empty tables, we were told “we are full”. I look around at all the empty tables and say “ you aren’t full, there are all these empty tables”. Now the guy yells at me WE ARE FULL. Ooook I then see pizza boxes and I ask if I can get a pizza to take away, he say (very rudely) NO! We go back to the front desk person who can’t do anything or offer any suggestions. They should not claim to have an on-site restaurant if it’s not run by the hotel and if arriving guest can’t get a table. So we are exhausted and starving and the front desk person was useless. Next day on-site breakfast was fine. This morning I was woken up early by the maid in the hall. I had the AC going and I had earplugs in and she was crashing around and woke me. Ugh. Overall our stay was ok. Beds were incredibly hard. Decor needs an update. Staff needs improvement.

Hotel hasn’t seen investment for too long. There are new lifts and scaffolding to do the outside, but the inside needs a lot of work to get things up to date. The environment around the hotel feels somewhat unsafe. It’s a bit of a mess, just like most of Viterbo. But the towels were good, employees were friendly and the breakfast was okay. And it was cheap.

Hotel is in the process of fixing and there was some scaffolding outside, but it’s very comfortable, clean and has good service.

Comfortable and elegant hotel, very well situated -- adjacent to the train station, within walking distance of the bus station and an easy walk to the center of the ancient city of Viterbo. The staff was very kind and accommodating and the rooms were nicely appointed and comfortable. I would stay there again.

Very good service 👌

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