The hotel overall was good for a 3-night stay. Trezure at the front desk has excellent customer service skills and greeted us each time she encountered us and daily. She is an asset. The breakfast was great, hot and fresh every day. However, a few issues under shadowed a bigger one. There were no luggage racks available for our use as other guests that checked in had them in their room, The only way we finally got one was by suggesting staff contact the more recent check ins to request them to return the rack back to the lobby. Our suggestion was the reason we got a rack...finally. There was no urgency to get us one aside from that. The cleaning staff missed a day and never came to refresh our room, towels or remove trash from the room. ******* does not state there is a $50 deposit/hold per day required for this booking, and it was an unexpected charge that we were not prepared for. The main issue that took the cake was the "manager" Courtney who was eager to suggest cancelling our booking and losing out on a paid $600 booking all over a hold or deposit we didn't know about? That was her immediate resolution instead of any compromise which baffled us. Then to bring up that we booked through ******* as if it was a crime to do so, lol. She just did not care and needs customer service skills especially being a 'manager' to say the least. I'd rather book with the hotel that has the cookies at the front desk.