I can't comment on the rooms as I didn't stay there. My friend and I popped in for a change of scene and a cup of tea after a horrid meal at a nearby hotel. What a lovely, welcoming, relaxing place to sit and have a cuppa, beautifully presented, not just plunked on the table, by smiling wait staff. The restaurant was extremely busy but the 3 staff members worked so hard, serving everyone with a smile on their faces. We were so impressed with everything we decided to book dinner for the following evening. Next evening we were seated and introduced to our server, Sophie, who took our drink order and then our meal order. She chatted away to us, telling us firstly about the food, no quibbles about changing some of the items offered to something more to our taste. Order in, she came back and we asked about the hotel which she happily talked about, never making us feel we were wasting her time. Everyone was treated to a wee chat and smiles and fabulous meals. The food was excellent, couldn't have been better, presented well and tasted fantastic. All of the staff should be patted on the back for how professionally they carried out their work and how welcoming they made everyone. We'll certainly be back to the Waterside Hotel.