Hampton Inn Suites by Hilton Cincinnati West

This hotel was very new and clean looking. I called ahead to make sure this hotel does not use air fresheners everywhere, which unfortunately seems to be more and more prevalent. I have a fragrance allergy (millions of people do). The girl on the phone told me they do not use air fresheners, so I booked the room. When I arrived and walked through the front door into the reception desk area I immediately smelled a heavy air freshener smell. This is the reason I gave a 4 star rating for the comfort category. I asked the man at the front desk to please verify that they don't use air fresheners in the individual sleep rooms. He went to the back portion of the reception area to check for a few minutes. As I was standing there I could feel the fluid building up in my ears and my scalp and I starting to itch. He returned and verified that they do not use them in the individual rooms but said that if I find it to be uncomfortable he would refund my money. He was also very kind and offered me a bottle of water. Other than the air fresheners at the beginning of my stay I have no other complaints. The hotel was clean and quiet, and the staff all seemed very friendly. I did use the workout room and it was amazing. The breakfast buffet had a great selection and the lady who was working there was amazing too. I would stay at this hotel again, but I implore them to remove the air fresheners. There are millions of people like me with fragrance allergies.

Very nice and clean. The man that checked us in was amazing, could not have asked for a better time. I truely mean this

Friendly staff, decent amenities. Housekeeping was a little lacking, needed to request new towels and toiletries. Complimentary breakfast was basic but good. The only close dining options were a Dunkin and a sub shop; the area is mostly business offices. Decent place for an overnight stay.

We loved everything about this hotel! It’s new and close to home, the pool was great, breakfast was delicious, rooms were clean and updated, and all staff were polite and provided excellent service!

The shower was fantastic, property is new and fairly well maintained. They were short staffed and could have done better in cleaning the rooms - there was still glitter and confetti, probably from New Years.

I have stayed here before, but this time the bed was SO hard! (the staff told me they are new and to jump on it!), and the pillows were so flat. Other than that the staff is great and helpful. Good location for work trips and nice that security measures on elevator are in place.