Guest User
September 30, 2023
We called after hours and couldn't get ahold of anyone, but received a quick return call. We called instead of booking online because we wanted to make sure we booked a room with at minimum a queen bed and most importantly a bathtub. Asked multiple times to ensure there was a bathtub. Arrived and the room your staff booked DID NOT have a bathtub. The staff made arrangements and upgraded us to a room with a tub. We also incurred extra charges for the upgrade. It was only 18 dollars and some change and I understand that was the rate of the newer room. However I was disappointed that I was quoted one rate and assured the original room had the specifics requested, then to be charged extra for an error on your staff. The room and building was beautiful. The amenities and staff were above average standards. Due to the high ceilings and hardwood flooring it felt like any noise made could be heard throughout and that was uncomfortable. I realize that is part of being in a building as such, so it was not a disappointment. Would stay again, and recommend to others.