Struggled to find the hotel not clearly marked. Phoned customer services… first person left me on hold for 12 minutes. Phoned back again a lady clearly took the piss out of me asking for all my details then when asked for the hotel number gave me a fake number. Third time time lady gave me the number I had just called on. After asking the police where to go I got the help. Lady at reception was amazing! Incredibly helpful and disgusted with the service given. Hotel was ok, but more detail on cleaning needed but still pleasant overall. Thankyou to the lady on reception!!!