The initial experience was very good, the environment was very quiet, and they helped to upgrade the room type. The butler service also responded promptly.
English afternoon tea: The taste was good, and there would be discrepancies with the order. The reply said that it was based on the dishes made by the chef every day. In addition, the welcome fruit exchanged with points has never been seen. The consultation said that it was included in the afternoon tea. However, the order for afternoon tea itself includes fruit. The welcome fruit should be delivered to the room on the day of check-in, and it is a member privilege. The explanation feels perfunctory. It is said that it will be checked, and there is no explanation until leaving the store.
Service: The normal check-out time is 12 o'clock. If you use the member privilege to extend it to 14 o'clock, please note that their system will close the room key usage permission at 12 o'clock. If you go out and come back after 12 o'clock, you must go to the front desk to open it first, otherwise you cannot open the door. The butler did not inform me on WeChat, but I found that I couldn't open the door when I arrived in the room, and I ran to the front desk to ask.
The overall feeling is not bad. If you strengthen the grasp of customer order information and provide more detailed services, the experience will be better.
Original TextTranslation provided by Google