Guest User
August 16, 2021
On Ctrip, I saw Holiday Resort Hotel opened a new store in Mengding Mountain. I specially brought my children there and booked a twin room with mountain view. After staying in the hotel, I found that although the hotel has arranged a high floor, the view of the room is not very good. To exchange a room with a better view, the front desk manager Zeng immediately inquired about the occupancy of this type of room and told us that the mountain-view room cannot be exchanged because of the large number of guests in the hotel that day, and recommended several other rooms to take us to check. In the case that we did not find a satisfactory room, Manager Zeng actively contacted the hotel management to get us to upgrade to the suite. Mr. Zeng, who is anxious for the guests, tried every means to make the guests feel the hotel's professional management and service spirit. We are very moved, and thank you very much! The location of the hotel is first-class, right at the gate of the scenic spot, it is very convenient to go up the mountain and to the scenic plank road; the hotel management and service level are very good, which can bring a good staying experience; the facilities are very complete, and the quality is also very important.
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