Guest User
December 27, 2023
I visited Zhengzhou, Henan Province for the first time in many years. I went to the front desk to check in at around 8 a.m. and expressed my request to the front desk: "I want it to be quiet and clean, and I don't want an elevator room or a room at the end." The front desk verbally informed me that the room was full, and at the same time looked at the information of each room, and immediately upgraded the room I selected to a deluxe king bed room without extra charge. At the same time, I was informed through the electronic screen which floor and location the room I was staying in met my needs. demands. Under the guidance, when I took the elevator to find a room on my floor, the cleaning lady was very enthusiastic in giving directions. The check-in service experience was perfect. After going out for a walk, I returned to the hotel and asked the front desk where I could get a good spicy soup. The two front desk staff actively tried to avoid lightning. At the same time, after the front desk learned about my personal dietary reasons, they took the initiative to arrange meals in the hotel restaurant. Breakfast was not included in the room and was not charged after check-out. Thank you very much. The service is in place. The hotel is clean and hygienic, and the decoration is also good. satisfy
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