I checked in at around 1 o’clock in the evening last night. Today, at 12 noon, the front desk informed that the check-out time is 12 o’clock. I said that I was eating out, please check out first. I took my luggage after dinner. The boy on duty at the front desk said no, they didn’t. It is convenient to make a house, and I can't touch my things. I say that I will charge 20 yuan for every hour of delay. I just want to collect the money and don't consider the convenience of the guests.
When I checked out, the boy at the front desk told me to free me two hours and still charge 20 yuan for overtime. I asked Ctrip to coordinate. The boy was very upset and lost his temper. How can there be such a waiter?
Result: The boy at the front desk of the hotel charged 20 yuan hard. Call Ctrip customer service. Ctrip is a very user-friendly service and refunded me the overcharge of 20 yuan.
Recommendation: Ziyun City Convenience Hotel brand, strengthen management and services.
I may also give feedback to the staff of the Guangzhou headquarters of Dongcheng Group, or Dongcheng Xinhua.
Original TextTranslation provided by Google