The hotel was nice and Tidy as you'd expect from a five star hotel. Breakfast was great and staff helpful. What I found strange was that you had to pay to use the spa (use of sauna etc.) With hefty price tag of €70 PP on Friday. My mattress was knackered springs broken and one side virtually collapsed. The bathroom door was taty with bits peeling off. Admittedly, I couldn't be bothered to complain and get my room changed after unpacking our stuff and noticing the state of mattress late at night. And parking was €18 per night, which I didn't notice of any mention of their website or Trip.com. They charged me for 2 instead 3 when I mentioned the mattress before checking out. To be honest there has to be some level checking the condition of the beds by the supervisor. The pool on the roof was very small, not worth bothering with except if want to sit beside it for suntanning. I didn'tnotice any offer of drinks or food at the pool. I gave service a four star only because we asked for couple of things to the room which didn't happen.
Greatly and centrally located near lots of places to eat, have a drink and visit. Parking outside wasn’t too complicated, just find a spot and pay. When we got there we only found one employee who couldn’t speak English and was a bit difficult to check in but regardless he was very nice, helpful and serviceable. He also helped us with figuring out how the parking worked. Room and bathroom were nice and spacious though the mini fridge didn’t really seemed to work. Other than that I pile stay again if I were in the area.
The sunset in the hotel is very shocking. The place is a bit hard to find. On a small mountain road, drive next to the gas station, go up the mountain, and then you will see the beautiful sunset. Parking is very convenient, dinner is good, not expensive, almost like Venice, two people eat about sixty euros The hotel is very clean, there are slippers inside, European hotels are very rare, the waiter also helps with luggage The breakfast is particularly good, with a variety of local Tuscan fruits and lots of coffee.
It is in the suburbs of Florence, feels relatively safe, and is quite close to the old town.
Quite pleasantly surprised, with a retro manor style, comfortable environment, and swimming. It's just that the room equipment is a bit old, the cabinets and other things are relatively antique, and the sound insulation is relatively poor. It depends on whether the style is acceptable to the individual. I personally think it has a unique charm. The mattress is also very comfortable.
The breakfast is delicious, and the wine for dinner is also good.
The location is very convenient, just a few minutes' drive from the mall. The hotel looks very quiet and full of flowers. It's on a slope that turns up from the main road, a bit away from the street. There's also parking. Breakfast is included.
The three of us stayed in room 1, which has four rooms. It's two stories high.
But I discovered a problem at night. When there were a lot of large cars passing by, the noise in my room (with the windows closed) was extremely loud. A large car passed by every three minutes, and I couldn't sleep all night. It's quiet late at night, but the noise from the cars was very loud. They also have two other floors (for a total of three), and I'm not sure if the other two are noisy. If not, this place is quite nice.
Located in the west of Florence, if you don't have a chartered car, you need to take a train from Florence to Empoli Station, and then take a taxi for 25 minutes to the hotel (about 50 euros). The hotel is in the fields, and it takes a while to drive from the town. There are many hotels and folk customs on each small hill nearby. The hotel is very large. In addition to the accommodation area, it is surrounded by grape fields, farms, and areas for hotel project activities.
The environment is very beautiful, close to nature, and implements the original ecological concept. Some of the restaurant ingredients come from their own farms. There are cypress trees of different heights on the surrounding country roads. It seems that a batch of small trees were planted along the road for tourists to take pictures, so that they can become a row of neat cypress trees. The hotel's architectural style is an Italian farm. The exterior looks simple, the interior is relatively gorgeous, and the Renaissance decoration is beautiful and atmospheric. It was foggy in the early morning, and the fog dissipated before noon. There was plenty of light in the afternoon, and the sunset in the evening was very beautiful on the fields. The sunrise and the forest opened, and the scenery was different in four seasons.
Stayed for 2 nights, during which I experienced truffle picking (155 euros/person) and wine tasting (50 euros/person). It was interesting to experience it. But unlike expected, there was not much participation in truffle picking. We came to a forest and followed the footsteps of truffle hunters and hounds to search in the forest. There were explanations during the period, but we did not experience the process of digging truffles in person. Wine tasting visited the wine cellar and then tasted it outdoors. During the stay, you can walk around the hotel to pass the time and you will not feel bored. The greenery is relaxing. In fact, some scenes can also be seen in most rural areas, but the hotel's supporting facilities cannot keep up. We need to return to the hotel to get a holiday-like rest after walking tired.
The hotel has two restaurants, including breakfast. One restaurant is a local restaurant, and the other restaurant is a Michelin green star. The taste is pretty good. You can only choose between them during the stay because there are no other restaurants nearby.
It is worth mentioning that the pool selection suite where I stayed on the second night is close to the swimming pool. You can go swimming as soon as you open the door, but many bugs were found in the room. The hotel service was uneven. One of the interns did not speak English well, and it took us a long time to communicate about changing rooms. The other intern was fluent in English and had a good service attitude.
On the return trip, I chose to have the hotel make an appointment to send me to Empoli Station (68 euros).
I stayed here for 3 nights.
👍Bus stop is right in front of the hotel. You can go to the city center conveniently.
👍Breakfast is typical American style with a touch of Italian. A few kinds of Italian cakes and pies are offered.
👍there's a pizzeria and a bar nearby this hotel.
(7 minutes by walk)
👎Netflix isn't set on the TV.
👎the shower booth in the bathroom was too small. It was a 'double bed' room and I can say that it would be so small for 'single bed' room and even for '5 years old kid'.
Hotel near Florence Historic Center,Florence8.8% of visitors choose this area
MMarcos 3052025.01.14
Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible.
Check-in & First Impressions
The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect.
One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues.
Room & Comfort
I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning.
The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily.
One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets.
Breakfast Experience
The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right.
The Villa’s Atmosphere & Location
The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city.
One Minor Issue
The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable.
Final Thoughts
Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive.
Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!
This is the best hotel in every way.
This is an impeccable hotel with fantastic views of the Tuscan countryside, clean bedrooms and bedding, clean bathrooms, very friendly staff and a great breakfast.
I am strongly recommending it to my friends and acquaintances.
During my trip to Rome, after shopping at The Mall Firenze and visiting Florence, I stayed at this hotel 30 minutes from Florence for a day, and returned to Rome via Siena and Bagnoregio for a 2-day, 1-night schedule.
We recommend checking in a little early to see the fantastic Tuscan sunset. This is a hotel I definitely want to visit again.
The room is very large and very comfortable in Italy, with a small garden (but very tasteless, semi-open, more than a parking space), and the vineyard of the winery outside the window. We booked an extra wine tour from the official website and it was also very interesting. The key is that the price is reasonable relative to this area, and the overall recommendation
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GGuest UserExcellent location, excellent treatment and service by all the staff, especially by the receptionist who is there in the mornings and who knows how to speak Spanish. Their kindness and attention: exceptional, the fact that it has a swimming pool, even if it is small, to take a dip especially in summer, with the heat that it is, is an important point to take into account, and although I have read that they do not warn that it does not have an elevator and that in many cases, like us, they send you to the second floor with many steps, it is true, but they also take your suitcases up and down.
Without a doubt, I will stay at this hotel again on my next trip to Florence.
GGuest UserIt's in a great location, 7 minutes from the station and 10 minutes from the Ufutzii Museum, but it was hard to find because there was no hotel sign! I was standing 10 meters away, but I couldn't find it even after walking back and forth, so I asked a nearby hotel staff member, who pointed to a small door and said, ”It's right there.” I pressed the intercom, had it opened, went up to the third floor, and finally checked in. The room was cute, and when I told them I was leaving early in the morning, they were flexible and said, ”I can make breakfast at the breakfast shop and have it delivered the day before.” There was a shower, a refrigerator, and bottled water for the bed. If you leave the room and go up one level, there is a shared terrace with a view of the roofs of the ancient city. If the check-in goes smoothly, it's a great place to stay.
MMarcos 305Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible.
Check-in & First Impressions
The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect.
One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues.
Room & Comfort
I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning.
The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily.
One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets.
Breakfast Experience
The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right.
The Villa’s Atmosphere & Location
The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city.
One Minor Issue
The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable.
Final Thoughts
Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive.
Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!
TTom loves to travelMe and my partner stayed 3 nights in the hotel, we had forgotten a travel adapter and the staff were so kind and gave one to us. The staff all went above and beyond especially the receptionist Valentina. Breakfast was great, just what you need to start the day. Bed was super comfortable and the shower was great. It was extremely convenient to walk from the hotel to everywhere in Florence, and right next to Santa Maria Novella station. We visited in December and were happy to have hearing in the room. Couldn’t have asked for a better stay.
AAnonymous UserThis hotel is very close to the river, a little over a kilometer from the train station, and a 20-minute walk from Santa Maria del Fiore. There is also a Carrefour supermarket nearby, which is very convenient. The breakfast is good in Florence, and it is also easy to call a taxi.
GGuest UserBreakfast was just okay. The location is convenient, close to the train station, and there's a tram right outside that goes directly to Florence Airport. You can walk to the Duomo in under half an hour.
AAlexandraSHotel overall is okay for a 3 star. Employees were always friendly. Free parking and if full, hotel as a old garage underneath which it was where we parked. Breakfast was okay also for a 3 star hotel.
Amenities nothing to be honest, on our room we had some stuff broken also… could get some refurbishment. And also, it is not a queen bed, it was two single beds close to each other… with no top mattress anything…
GGuest UserThe service is very good, very clean and tidy, the doorman is very enthusiastic, and greets you every time you go in and out~ The room is clean and the bathroom is large, the location is good, and the pasta in the restaurant opposite is delicious. The rooftop terrace is beautiful, but you can only go up from one elevator. The other elevator goes to the suite on the 6th floor~ I didn't meet other people on the terrace, it was quiet and comfortable
HHONGSHENGI rarely write reviews, but I simply *had* to this time! After checking out, I discovered my car wouldn't start – I'd foolishly left something on and completely drained the battery. Within just 5 minutes, the amazing ladies at the front desk found the incredibly resourceful Alessio for me. He first brought a battery charger, but when he realized it couldn't reach, he immediately drove another car over to use its battery to jump-start mine. The entire process was completed within 10 minutes, and it was absolutely free! So, a huge shout-out to [Hotel Name] for such outstanding service, big thanks to the front desk team (both the ladies and gentlemen), and a special, massive thank you to Alessio!
GGuest UserI recently stayed at this hotel and found it to be a solid choice for budget-conscious travelers. The price was very reasonable, offering great value for the quality provided. The room was spacious, modern, and impeccably clean, which was a pleasant surprise given the affordable rate. It felt fresh and well-maintained, making my stay comfortable.
The hotel includes breakfast in the room rate, which is a nice touch, but the selection was disappointing. The food lacked variety and quality, with limited options that didn’t cater to diverse tastes. It was sufficient to start the day, but don’t expect a standout dining experience.
The hotel features a pool, which is a great amenity, but it’s quite small and can feel crowded if multiple guests are using it. It’s fine for a quick dip, but not ideal for serious swimming or lounging.
Location-wise, the hotel is a bit far from the city center, which might inconvenience some travelers. Public transportation options, particularly buses, are limited in the evening, so plan accordingly if you intend to explore the city late. A taxi or rideshare might be necessary for evening outings.
Wi-Fi is available throughout the property, but the connection is slow and unreliable at times, which could be frustrating if you need to work or stream content. For casual browsing, it’s manageable, but don’t expect high-speed performance.
The service was satisfactory—staff were polite and responsive, though not overly warm or proactive. Check-in and check-out were smooth, and basic requests were handled efficiently.
Overall, this hotel is a good pick for those prioritizing affordability and clean, spacious rooms. However, if you value proximity to the city, robust Wi-Fi, or a stellar breakfast, you might want to consider other options.
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