We had such a lovely stay at Samosir villa resort that we extended with 2 more days. The place has a amazing location. Great staff and a very good restaurant. I would definatly recommend staying Here.
My recent stay at the Grand Cityhall Hotel was truly exceptional and exceeded my expectations. From the moment I stepped into the lobby, I was immediately greeted by a warm, welcoming, and elegant atmosphere. This was evident in every corner of the hotel, from the exquisite interior design, a blend of classic and modern touches, to the thoughtful details within the rooms.
However, what truly made this experience unforgettable was the quality of service. The team at Grand Cityhall exemplified 5-Star hospitality standards. Every staff member I encountered was friendly, attentive, and genuinely helpful. The check-in process was seamless, and I felt truly valued as a guest.
The rooms are a tad old and the carpet doesn’t seem clean.. we stayed for 3 nights and due to work from home situation, we stayed in the room when the housekeeping came. They just tidied up the bedsheet, maybe washed bathroom and changed the towels but, didn’t vacuum the carpet.
We also sent laundry which was supposed to be ready by the end of the day under regular laundry. But, they only sent the laundry the next day noon.
The staffs are okay friendly. Location is great. Will I be back? Maybe, I’ll try other nearby hotels as well.
This hotel is like 5 star , check in fast , the staff service so good. The room clean and new because just renovation , beside this hotel has fast food kfc. Recomended to stay
I recently had the pleasure of staying and overall it left a very positive impression.
🛏️ Room Comfort & Cleanliness
• The room was comfortable, offering plenty of room to relax and move around comfortably.
• It was immaculately clean, with fresh linens, spotless floors, and well-maintained furnishings.
🌅 Scenic Views
• The views from the room were stunning—whether it was city lights at night or a sweeping horizon during the day, the scenery was truly enjoyable.
Location is good, surrounding with local restaurants and mini mart for basic necessity.
Swimming pools located at the back, facing the lake. Depends on the room located, mostly needs to go down or up, therefore it's not suitable for people has limitation to climb the stairs.
Rooms is also basic, Breakfast is basic local food.
The hotel staff is nice and polite. Check in was fast. Breakfast is normal. The location is near to shopping centre. By grabs, it takes abt 1 hour frm airport.
However, the room need to be renovated as quite old. Not the usual jw mariott standard.
The hotel is relatively new, and the room size and layout are excellent. The staff also provide good service. However, on the second day after it rained, the cold water was very dirty, although the hot water was fine.
The location is right next to the train station, but if you walk from the station to the hotel, even though it's not far, the road isn't very pedestrian-friendly (there are barely any sidewalks, and lots of motorbikes).
This was my 6th nights stay with separate subsequent bookings due to unknown situation of our mum's conditions who was in nearby hospital. Everything of this hotel was good and convenient, especially the staffs. Not using the other facilities in the hotel at all apart from sleeping and breakfast.
Very Good
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AAnonymous UserThe importance of welcoming guests who attend by a security guard or receptionist.
- The check-in process is smooth, good and requests are fulfilled.
- clean and tidy rooms, amenities available.
- TV channels are very bad, TV broadcasts are difficult to watch.
- the swimming pool was very busy and full, there were no officers on duty, the pool floor was very dirty with food and water waste, there were no officers to clean the area. There are not enough changing rooms for crowded conditions.
- The corridor floor is muddy and watery due to visitors.
- In the breakfast restaurant, many of the menus are out of stock, there are no seats because it is full of visitors, many people fight over food like village people who never eat well.
- the checkout process was good and there were no problems.
Hopefully in the future it will be more organized and improved for the better.
nice stay in swissbelin, thank you.
AAnonymous UserThe hotel is relatively new, and the room size and layout are excellent. The staff also provide good service. However, on the second day after it rained, the cold water was very dirty, although the hot water was fine.
The location is right next to the train station, but if you walk from the station to the hotel, even though it's not far, the road isn't very pedestrian-friendly (there are barely any sidewalks, and lots of motorbikes).
GGuest UserMy recent stay at the Grand Cityhall Hotel was truly exceptional and exceeded my expectations. From the moment I stepped into the lobby, I was immediately greeted by a warm, welcoming, and elegant atmosphere. This was evident in every corner of the hotel, from the exquisite interior design, a blend of classic and modern touches, to the thoughtful details within the rooms.
However, what truly made this experience unforgettable was the quality of service. The team at Grand Cityhall exemplified 5-Star hospitality standards. Every staff member I encountered was friendly, attentive, and genuinely helpful. The check-in process was seamless, and I felt truly valued as a guest.
ZZafarullah MuftiThis is my second stay in this hotel. I booked again as my previous experience was good. Reception staff is good and cooperative. Although, I had to face a couple problems which had been resolved, but it was good. The food is very tasty and comperatively reasonable. I would prefer to book again if I happen to come again to Medan.
GGuest UserThe rooms are a tad old and the carpet doesn’t seem clean.. we stayed for 3 nights and due to work from home situation, we stayed in the room when the housekeeping came. They just tidied up the bedsheet, maybe washed bathroom and changed the towels but, didn’t vacuum the carpet.
We also sent laundry which was supposed to be ready by the end of the day under regular laundry. But, they only sent the laundry the next day noon.
The staffs are okay friendly. Location is great. Will I be back? Maybe, I’ll try other nearby hotels as well.
WWensen wThis hotel is like 5 star , check in fast , the staff service so good. The room clean and new because just renovation , beside this hotel has fast food kfc. Recomended to stay
SsunshineonmeThe hotel staff is nice and polite. Check in was fast. Breakfast is normal. The location is near to shopping centre. By grabs, it takes abt 1 hour frm airport.
However, the room need to be renovated as quite old. Not the usual jw mariott standard.
GGuest UserGood hotel, strategic location.
The aircondition and refrigater a bit noisy.
The room and bathroom is clean, the towel need to change for the new one.
SShi HuiClose to the airport and provide free transfer at stipulated timing. Will need to WhatsApp the hotel to arrange prior to arrival. Pool is small and may have leaves and bugs. Staff do try to scoop out the debris as much as possible. Friendly staff generally. Will come by again if I need to stay near the airport.
AAbuhurairahismailCustomer friendly, especially receptionist 2 beautiful girl Vira and her friend, good room, facility good. The most important thing is to be safe(Aman). Will repeat again next time.
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